Business Quality

£180m Claimed As a result of our existing Business Hub

Since 2010 we have paid out a total of £180m for policies that were reinstated as a result of our Existing Business Hub. At Legal & General we understand how important it is to retain the business you’ve worked so hard to get.

To support you and your business we created a dedicated business quality team in 2010 who can provide industry expertise, experience and knowledge. The aim of this specialist team is to deliver consultancy services and a programme that can help develop results to improve your commercial performance and client outcomes.


Our brochure details every aspect of our programme and how it could help you improve your business quality and customer retention. 

 Did You Know?

  • 1 in 8 of your clients will cancel their policy within the first 12 months.
  • As a result, advisers lose £20m in commission terms within the first 12 months.
  • Since 2010, 1,990 customers and their families have benefited from their advisers using our EWS
  • We paid out £44 million in 2016 as a direct result of the Early Warning System (EWS)
  • On average, a typical adviser will lose at least 10% of policies placed on risk.

For more information or support please see our sales support below or contact your dedicated business quality team at