Award Winners

Our latest awards were handed out on Thursday 7th February 2019, at an event which took place at our head office in Coleman Street, London. See a full list of the winners below, along with winners from previous years.

Best Reinstatement Performance Award

In this category, we are acknowledging those firms who have used the electronic Early Warning System and have provided extra focus on helping their clients maintain life cover.

Winner – Health-On-Line

Highly Commended – Protect Line

Commended – Reassured

Outstanding Performance Award

This category rewards those firms whose persistency outperforms others in their channel.

Winner - Wesleyan

Highly Commended - Lifesearch

Commended - The Mortgage Shop (NI) 

Special Recognition Award

This category looks at where a firm or individual demonstrated exceptional behaviours, activity, direction or performance. Submissions are received from many supporting managers and their teams. The awards panel then review and judge.

Winner - Lifesearch

Highly Commended - Protect Line

Commended -  Vita

Customer Excellence Award (Firm)

A category where all of our quality metrics are analysed and the best performance is recognised, against their peer group in each category.

Winner -  ActiveQuote

Highly Commended -  The Mortgage Shop (NI) 

Commended - Top Quote

Outstanding Customer Outcome

A new submission-based award to recognise firms who have gone above and beyond for their customers, creating an end to end experience that is second to none. The awards panel then review and judge.

Winner - Threshold Financial Services

Highly Commended - Key Solutions Mortgages

Commended - Vita

Customer Excellence Award (Networks & Strategic Partners)

A category where all of our quality metrics are analysed and the best performance is recognised, against their peer group in each category.

Winner - Openwork

Highly Commended - Stonebridge Group

Commended - Mortgage Advice Bureau

Data Precision

This commends firms with the combined lowest score relating to CYD Amends, Non-Disclosure and Relevant Non-Disclosure, plus they are recording accurate point of sale information, have minimal customer changes post-submission and a respectable CYD return rate.

Winner - Cavendish Online 

Highly Commended - First Mortgage Direct 

Commended - L&C

Best Supporting Account Manager

This is an internal commendation, given to the Legal & General relationship manager that has gone above and beyond in their role. Submissions are received from supporting managers and their teams. The awards panel then review and judge.

Winner - Rosie Vierod

Highly Commended - Brett Dexter

Commended - Andrew Richards

Best Customer Retention Performance Award

This commends those firms who have strived to improve their performance from the previous year.

Winner - Everyday Financial Solutions

Highly Commended - The Mortgage Shop (NI) Ltd 

Commended - AFH Insure

Best Protection Written in Trust Award

This award was created to recognise those firms and advisers that understand the value of correctly and appropriately writing insurance in trust. The benefits for the customer are significant. There is also no coincidence when looking at the clear connection between business quality metrics and those who focus on providing trusts when writing protection.

Winner – CMME Mortgages and Protection

Highly Commended – Intelligence Mortgage Solutions

Commended – 2 Plan

 

Award winners 2017

Best Reinstatement Performance Award

  • Winner – Top Quote
  • Highly Commended – Smarter Cover
  • Commended – Protect Line

Outstanding Customer Performance Award

  • Winner - Wesleyan
  • Highly Commended – Top Quote
  • Commended - Assured Futures

 
Special Recognition Award

  • Winner – Better Protect
  • Highly Commended – Finance Planning Group
  • Commended – Key Solutions Mortgages

Customer Excellence Award (Firm)

  • Winner - Lifesearch
  • Highly Commended - JAM Advisors Ltd
  • Commended – MAB Gloucester

 
Outstanding Customer Outcome

  • Winner – Key Solutions Mortgages
  • Highly Commended - Threshold Mortgages
  • Commended – Better Protect

 
Customer Excellence Award (Network)

  • Winner - Tenet Group
  • Highly Commended - Compliance First
  • Commended – Lighthouse

 
Data Precision

  • Winner – Think Insure
  • Highly Commended - Vesta Financial Services
  • Commended - JAM Advisors Ltd

Best Supporting Account Manager

  • Winner – Brett Dexter
  • Highly Commended – Bob Adams
  • Commended - Rachel Atkinson

 
Best Customer Retention Performance Award

  • Winner – Top Quote
  • Highly Commended - Farrell Heyworth
  • Commended - 2 Plan Wealth Management

Best Protection Written in Trust Award

  • Winner – Intelligence Mortgage Solutions
  • Highly Commended – The Premier Network
  • Commended – Top Quote

Award winners 2016

Outstanding Performance

  • Winner - Vita
  • Highly Commended - Wesleyan Financial Services Limited
  • Commended - True Potential

Best Reinstatement Performance

  • Winner -  Protect Line
  • Highly Commended -   PI Financial Limited
  • Commended -  Top Quote


Customer Excellence Award (Firm)

  • Winner -  Lifesearch
  • Highly Commended -  Flagstone Financial Management
  • Commended -  Vita

Customer Excellence Award (Network)

  • Winner - Mortgage Advice Bureau
  • Highly Commended - Mortgage Intelligence
  • Commended - Mortgage Support Network


Outstanding Customer Outcome

  • Winner -  Future Proof
  • Highly Commended - Everyday Financial Solutions
  • Commended - Vita


Best Customer Retention Performance Award 

  • Winner -  Hannah Corporation Limited
  • Highly Commended -  Quick Quote Life
  • Commended -  IKAP Life Limited


Special Recognition Award

  • Winner - Essential Insurance
  • Highly Commended - Intelligence Mortgage Solutions
  • Commended - Vita & Protected Online


Best Supporting Account Manager

  • Winner - Andrew Richards
  • Highly Commended - Rachel Atkinson
  • Commended - Amanda Thomas

Data Precision

  • Winner - London & County Mortgages
  • Highly Commended - Life Search
  • Commended - Everyday Financial Solutions

Award winners 2015

Outstanding Performance

  • Winner - John Charcol
  • Highly Commended - Thameside Associates
  • Commended - i2i Financial Planning

Best Reinstatement Performance

  • Winner -  Top Quote
  • Highly Commended -  St. James’s Place
  • Commended -  The Mortgage Finance Store


Customer Excellence Award (Firm)

  • Winner -  Thameside Associates
  • Highly Commended -  JLM Mortgages
  • Commended -  Flagstone

Customer Excellence Award (Network)

  • Winner - Mortgage Advice Bureau
  • Highly Commended - Mortgage Intelligence
  • Commended - Mortgage Support Network


Outstanding Customer Outcome

  • Winner - Lifesearch
  • Highly Commended - Top Quote
  • Commended - Vita


Best Customer Retention Performance Award 

  • Winner -  Live Life Protected (protected.co.uk)
  • Highly Commended -  JLM Mortgages
  • Commended -  RLC Financial Services


Special Recognition Award

  • Winner - Vita
  • Highly Commended - Lifesearch
  • Commended - Better Protect


Best Supporting Account Manager

  • Winner - Rachel Atkinson
  • Highly Commended - Misty Buddle
  • Commended - Shaun Almond