Award Winners

Our latest awards were handed out on Friday 8th February 2018, at an event which took place at our head office in Coleman Street, London. See a full list of the winners below, along with winners from previous years.

Best Reinstatement Performance Award

In this category, we are acknowledging those firms who have used the electronic Early Warning System and have provided extra focus on helping their clients maintain life cover.

Winner – Top Quote

Highly Commended – Smarter Cover

Commended – Protect Line

Outstanding Customer Performance Award

This category rewards those firms whose persistency outperforms others in their channel.

Winner - Wesleyan

Highly Commended - Top Quote

Commended - Assured Futures

Special Recognition Award

This category looks at where a firm or individual demonstrated exceptional behaviours, activity, direction or performance. Submissions are received from many supporting managers and their teams. The awards panel then review and judge.

Winner - Better Protect

Highly Commended - Finance Planning Group

Commended -  Key Solutions Mortgages

Customer Excellence Award (Firm)

A category where all of our quality metrics are analysed and the best performance is recognised, against their peer group in each category.

Winner -  Lifesearch

Highly Commended -  JAM Advisors Ltd

Commended - MAB Gloucester

Outstanding Customer Outcome

A new submission-based award to recognise firms who have gone above and beyond for their customers, creating an end to end experience that is second to none. The awards panel then review and judge.

Winner - Key Solutions Mortgages

Highly Commended - Threshold Mortgages 

Commended - Better Protect
 

Customer Excellence Award (Network)

A category where all of our quality metrics are analysed and the best performance is recognised, against their peer group in each category.

Winner - Tenet Group

Highly Commended - Compliance First

Commended - Lighthouse

Data Precision

This commends firms with the combined lowest score relating to CYD Amends, Non-Disclosure and Relevant Non-Disclosure, plus they are recording accurate point of sale information, have minimal customer changes post-submission and a respectable CYD return rate.

Winner - Think Insure

Highly Commended - Vesta Financial Services

Commended - JAM Advisors Ltd

Best Supporting Account Manager

This is an internal commendation, given to the Legal & General relationship manager that has gone above and beyond in their role. Submissions are received from supporting managers and their teams. The awards panel then review and judge.

Winner - Brett Dexter

Highly Commended - Bob Adams

Commended - Rachel Atkinson

Best Customer Retention Performance Award

This commends those firms who have strived to improve their performance from the previous year.

Winner -  Top Quote

Highly Commended -  Farrell Heyworth

Commended -  2 Plan Wealth Management

Best Protection Written in Trust Award

This award was created to recognise those firms and advisers that understand the value of correctly and appropriately writing insurance in trust. The benefits for the customer are significant. There is also no coincidence when looking at the clear connection between business quality metrics and those who focus on providing trusts when writing protection.

Winner – Intelligence Mortgage Solutions

Highly Commended – The Premier Network

Commended – Top Quote

 

Award winners 2016

Outstanding Performance

  • Winner - Vita
  • Highly Commended - Wesleyan Financial Services Limited
  • Commended - True Potential

Best Reinstatement Performance

  • Winner -  Protect Line
  • Highly Commended -   PI Financial Limited
  • Commended -  Top Quote


Customer Excellence Award (Firm)

  • Winner -  Lifesearch
  • Highly Commended -  Flagstone Financial Management
  • Commended -  Vita

Customer Excellence Award (Network)

  • Winner - Mortgage Advice Bureau
  • Highly Commended - Mortgage Intelligence
  • Commended - Mortgage Support Network


Outstanding Customer Outcome

  • Winner -  Future Proof
  • Highly Commended - Everyday Financial Solutions
  • Commended - Vita


Best Customer Retention Performance Award 

  • Winner -  Hannah Corporation Limited
  • Highly Commended -  Quick Quote Life
  • Commended -  IKAP Life Limited


Special Recognition Award

  • Winner - Essential Insurance
  • Highly Commended - Intelligence Mortgage Solutions
  • Commended - Vita & Protected Online


Best Supporting Account Manager

  • Winner - Andrew Richards
  • Highly Commended - Rachel Atkinson
  • Commended - Amanda Thomas

Data Precision

  • Winner - London & County Mortgages
  • Highly Commended - Life Search
  • Commended - Everyday Financial Solutions

Award winners 2015

Outstanding Performance

  • Winner - John Charcol
  • Highly Commended - Thameside Associates
  • Commended - i2i Financial Planning

Best Reinstatement Performance

  • Winner -  Top Quote
  • Highly Commended -  St. James’s Place
  • Commended -  The Mortgage Finance Store


Customer Excellence Award (Firm)

  • Winner -  Thameside Associates
  • Highly Commended -  JLM Mortgages
  • Commended -  Flagstone

Customer Excellence Award (Network)

  • Winner - Mortgage Advice Bureau
  • Highly Commended - Mortgage Intelligence
  • Commended - Mortgage Support Network


Outstanding Customer Outcome

  • Winner - Lifesearch
  • Highly Commended - Top Quote
  • Commended - Vita


Best Customer Retention Performance Award 

  • Winner -  Live Life Protected (protected.co.uk)
  • Highly Commended -  JLM Mortgages
  • Commended -  RLC Financial Services


Special Recognition Award

  • Winner - Vita
  • Highly Commended - Lifesearch
  • Commended - Better Protect


Best Supporting Account Manager

  • Winner - Rachel Atkinson
  • Highly Commended - Misty Buddle
  • Commended - Shaun Almond

Award winners 2014

Outstanding Performance

  • Thameside Associates (LGN)
  • Cavendish Online (IFA)


Best Reinstatement Performance

  • i2i Financial Planning (LGN)
  • Top Quote (IFA)


Best Customer Retention

  • APH Financial (LGN)
  • L.I.M.E. Online (IFA)

Customer Excellence

  • Tenet Group (Network)
  • Moneysupermarket.com (Firm)

Special Recognition

  • Reassured Ltd

Best Supporting Account Manager

  • Misty Buddle
     

Award winners 2013

Best Reinstatement Performance 2013

  • Vita Financial (IFA)
  • Top Quote (LGN)

Best Customer Retention Performance 2013

  • Protect Line Ltd (IFA)
  • Andrews Mortgage Services (LGN)


Customer Quality Excellence

  • JLM Mortgage Services

Outstanding Performance 2013

  • Thameside Associates (LGN)
  • Cavendish (IFA)

Special Recognition Award 2013 

  • Top Quote

Best Supporting Account Manager

  • Steve Funnell (LGN)
  • Bob Adams (IFA)