Claims Payment Record

We're in the business of paying claims and in 2017 we paid £636 million across Life, Critical Illness, Terminal Illness and Income protection. This is equal to £1.74 million everyday.

636 Million

£636 in individual protection claims to our customers in 2017.

30 Million

That's 30 million more than in 2016.

2.7 Billion

That's the amount we've paid out in life, critical illness and terminal illness claims over the past 5 years.

Over 13,000

Of our customers received claims payments on their life, critical illness, terminal illness and income protection policies in 2017.

Children's Critical Illness

Income Protection Benefit

Claims Experience

We’re proud of our claims record. We’ve been able to help our customers with financial security during difficult times over the years. This year we’ve continued with an average claims customer ease score rating of 96% and an 88% net promoter score in 2017. We have over 70 Samaritans trained claims assessors and all our claims handlers are trained for sensitivity, with all completing Samaritans ‘Conversations With Vulnerable People’ course.