Business Quality Awards 2021

23 June 2021

On June 24th 2021, we announced the winners of our 10th Business Quality Awards (BQA). This was our biggest year yet in terms of entries with over 70 submissions for our Outstanding Customer Outcome award- the quality of which were outstanding.

In 2020, the Business Quality Awards 2020 were held just before the pandemic struck. This year, we had big plans to celebrate the 10th anniversary of the awards with our shortlisted candidates and recognise all of the great work you’ve done, particularly in light of the many challenges you’ve faced.

However, while the situation around the pandemic is currently improving, planning ahead has proven tricky during a very uncertain year. Venues are at reduced capacity, and understandably some people may not yet feel comfortable being in a large crowd. So, we decided not to hold a face to face event in 2021, and hopefully return to that format in future.

Ultimately, no matter where or when we celebrate, the core purpose of the BQAs is to recognise and champion intermediaries who are putting customers at the heart of their business.

Take a look at this year’s shortlist and winners.


Submit for 2022 and win a BQA

If you’d like to enter our next Business Quality Awards, entries will open in September 2021. Keep your eyes open for our announcement! To help you plan ahead, here’s a handy guide on How to win a BQA.

We know that you have all worked even harder to keep customer focused during the last difficult year. So with this in mind, please share with us the work you’ve done and be in with a chance of winning an Outstanding Customer Outcome Award.

To find out more about these awards, or how the Distribution Quality Management team could help with your business, email: