Making it easier for you to do business with us

At Legal & General, we know the better you can interact with us, the quicker and more cost-effective it is for your business.   
That’s why we’ve improved our Web Chat service as well as launched a new Knowledgebase tool.

1.Web Chat enhancement – now accessed via OLPC

We’ve enhanced our Web Chat service so you can now access it at any point through the application process in OLPC.  
Our Web Chat gives you access to real-time support from Legal & General between 8.30am to 5.00pm, Monday to Friday. It can support you with both new and existing business queries, enabling you to speak to customers on the phone whilst chatting with us – so you can get polices on risk quicker.  To access, click on the ‘Live Chat’ button on Agent Hub and OLPC.

2. Knowledgebase tool – instant answers to your questions, 24/7

A revolutionary new service, Knowledgebase is a self-service tool that allows you to ask questions about our products and process – and get an answer any time of the day, 7 days a week.  It means you don’t have to hang about, so you can get back to doing what’s important.
If it’s more specific application answers you’re after, you can always talk to our Web Chat team.

The benefits to your business

  • No data protection checks – your connection is verified so it removes the need to complete data protection checks.
  • Better service for your customers – No need to put your customers on hold when you call us.You can now speak to them directly whilst chatting online with us.
  • Experienced consultants – trained in both new and existing business processes, so you can talk about new, live or in-force policies.

Don’t take our word for it

 “As you know, we’re BIG fans of the L&G webchat function as it allows us to multi-task some of the tasks we would normally need to call for whilst dialling other things”
Legal & General Partner

Need more information?

If you have any questions about the new services or anything else, please speak to your Legal & General contact – they’ll be more than happy to help.