Existing Business AgentHub
You may have previously used a system called the Early Warning System, which has now been renamed Existing Business AGENTHUB. This system notifies you of a direct debit failure and can now be found within OLPC - no need to log into a separate system.
- Existing Business AGENTHUB highlights cases where:
- A first attempt to collect a premium has failed – a new feature
- A communication has been sent to your customer as the second attempt has failed
- A customer has contacted us directly to cancel a policy
- The policy is about to be cancelled as we’ve not received a response to our communications.
- Selecting one of these cases will take you to information on the event itself i.e. reason for the failed collection plus comprehensive policy and contact information.
To find out more about these latest changes download our user guide.