Impact of overseas travel and residency on claims

Overseas travel and residency questions form part of our standard application process. If the application is accepted by us then the policy documentation states how we would assess any future travel / residency.

The terms and conditions relating to residency / travel vary between different products and have changed over time, so any existing customer should refer to their individual policy document for full information.

Claims will pay out if they are able to obtain the information they need and the customer meets the definition (if applicable).

Below is the potential impact to each product. The information has been taken from the Life Insurance and Critical Illness Cover Policy Booklet (QGI12853) dated 09/16 and IPB Policy Terms and Conditions (QGI11594) dated 06/16.

Life

We will pay a claim if we are able to obtain the information we need to support the validity of the claim.

Critical Illness Cover

Countries where Critical Illness Cover is provided:

The life insured or relevant child is covered if they are resident in the United Kingdom, any part of the countries that form the European Union, USA, Canada, Australia, New Zealand, the Isle of Man or the Channel Islands. We will also accept a claim from other countries if we can confirm the claim is valid. We will act reasonably when reviewing evidence to support the validity of a claim.

Income Protection Benefit (IPB)

This policy will remain in force if:

You reside in or travel to any part of the countries that form part of the European Union, USA, Canada, Australia, New Zealand, the Isle of Man or the Channel Islands or, you reside or travel for up to 12 consecutive months in any other part of the world. However, the monthly benefit  provided by this policy will not be payable for more than six calendar months for incapacity while you are outside the countries listed above.

Waiver

Countries where this benefit is provided.

The Life insured is covered for Waiver of Premium if they:

a) reside or travel within the European Union, or

b) travel outside of the European Union for no more than three consecutive months in any 12 months. If the life insured travels outside of the European Union for more than three consecutive months in any 12 months we will act reasonably when assessing whether the life insured meets the definition of incapacity.

Any claims proceeds would need to be paid to a UK bank account.