Priority protection application process

We’re committed to providing you and your clients with a first-class service, and are here to help and support you at every stage of the journey.

Pre-submission stage

Price Beater

We’ll offer to beat the standard premium offered by a competitor on a like for like product to enable you to place your high sum assured business with us. Please refer to our  PDF file: Priority Protection - Price Beater Flyer (Q28987) PDF size: 163KB for further details. Terms and conditions apply. We may amend or withdraw this offer at anytime.

Pre-sales underwriting support

We provide underwriting support from the start of the sales process which can help give you clarity for any pre-sale enquiries. We’re able to provide help and guidance on any aspect of our underwriting, ranging from evidence requirements to indicative decisions to help you manage your clients' expectations.

Submission stage

OLP Connect

Once you’ve submitted the application you’ll have access to the same real time case management system used by our Priority Protection Team. It enables you to quote, apply and follow the progress of all your cases at your own convenience.

Initial assessment stage (when the application is received)

Welcome call

Our Priority Protection Team will call you to:

  • Acknowledge receipt of the application and confirm your named point of contact throughout the process.
  • Confirm completion of our initial assessment and any underwriting requirements. They will also provide details of the next steps in the process. 

The team can also provide help and support with any queries you may have.

Flexible and convenient medical arrangements

Whether we need a GP Report, Simple Medical Screening or for your client to have a medical examination, our Priority Protection Team will make all the necessary arrangements whilst making the process as convenient and hassle free as possible for your client.

OLP Connect

Whilst your dedicated Priority Protection Team will pro-actively manage your case and provide regular updates, OLP Connect also lets you follow the progress of your protection cases online in real time. Plus you can amend or alter any protection case right up to the point of being on risk, giving you greater control and making life easier for both you and your clients.

Decision Stage

Giving you total control

Once an underwriting decision has been made, the Priority Protection Team will call you to discuss the next steps and, if required, discuss alternative options and costs for cases with non-standard terms.

OLP Connect

OLP Connect gives you the control to enter start dates, edit policies, review case histories and even cancel and reinstate your own cases online at any time up to going on risk.