We want to reassure you that at Legal & General we’re here to support you.
Since the initial emergence of the COVID-19, we’ve been working hard to ensure any impact on our service to customers - both advisers and consumers - is as minimal as possible.
Following the Government announcement on 23 March, we’ve been working to respond swiftly to the new social distancing guidelines. The health and safety of our people, delivering our financial commitments and reassuring our customers and partners has never been more important.
We recognise that this is a testing time not only for our end customers, but also the adviser community. Many of you are small businesses or self-employed and we want to help you in any way we can.
Legal & General Home Finance
We remain open for business and the majority of our staff are now able to work from home. We’re available across the usual channels.
- We’ve introduced a dual valuation approach
In light of the recent changes to lockdown measures in England, Wales and Scotland, we’re introducing a dual valuation approach. We’ll first prioritise physical valuations for pipeline cases where a desktop valuation was not possible. For new applications you are now able to select the client’s preference for a physical or desktop on Apply Online. Read our desktop valuations article for more information about this process and how this will affect our valuations
- We’re offering payment holidays for Optional Payment Lifetime Mortgage (OPLM) customers
We’re currently letting OPLM customers miss up to 3 monthly interest payments, without these counting towards the 6 missed payments, allowed in the product terms. We hope this will help those who find themselves in financial difficulty due to COVID-19. If they wish, all OPLM customers continue to have the ability to stop making monthly interest payments at any time and convert to interest roll-up.
- Our drawdown process for existing customers is now paperless
In response to the current situation, we're now trialling digital drawdowns for those customers that wish to go paperless. We can now email documents to them securely and accept their signed acceptance electronically. Of course, if preferred we can still post the offer to our customers.
- We’re offering a range of online events and resources
Our face-to-face events are now available online. As well as our ER1 revision workshop with a CII trainer, we've also launched an online ER1 revision portal which you can access for free. Find out more.
To help support you, we've published a list of frequently asked questions.
Legal & General remains financially strong and well-capitalised.
While COVID-19 undoubtedly presents uncertainty for us all, we are confident we will keep delivering for our customers, as we have been for over 180 years.
We’ll continue to keep this page and our site up to date should anything change.
We know that at times like these your clients will be looking for even more guidance. As well as our online systems, our teams are ready to support you: