Here you will find how to get started with our retirement income and lending products.

Retirement income

Whether you’re entirely new to Legal & General or looking to generate a quote, the easy steps below will help you get set up to do business with us.

Do I need an agency number?

Yes. If you're here for the first time and are looking to write business with us you'll need to apply for an agency number.

If you're a member of a network or a larger firm, check with your head office as there's probably already an established contact with us or even a master agency already set up. They should be able to help you get a sub-agency number.

If you're directly authorised you should apply directly with us. Find out more

The retirement health and lifestyle form

The retirement health and lifestyle form is an industry standard form used to gather medical data, specific to your client, to produce an underwritten annuity quote. We require this information to be used within a whole of market research portal to generate the quote. More information on the retirement health and lifestyle form and this process is available on their View - website.

How do I generate a quote?

The retirement health and lifestyle form is the Electric Common Quotation Request Form and allows you to gather medical and lifestyle information to present to each individual provider. Once complete, for us, the information will need to be entered into the appropriate whole of market research portal in order to generate a fully guaranteed underwritten quote. Alternatively, if you've medical information in addition to the retirement health and lifestyle form, such as hospital letters, these can be emailed to for consideration.

Can I start a quote and complete it later?
Yes, you can 'part complete' the request - for example, if additional information needs to be obtained to help the application. The portal will let you save, retrieve and edit partly and fully completed quote requests. 

We provide you our best quote, first time, every time and guarantee this for 35 days. If you need to obtain a new quote or need to change any of the details, you can retrieve and edit your quote on the portal. 

My quotes are always indicative?
Please contact to assist with your issue.

If your quotations are being returned as indicative due to an agency number issue, the below guides should help to resolve the problem:

Help and support for you
Our in-house portals experts are available to help you make the most of how you can use portals in your annuity business. To contact them please email

Portal support for annuities

We want to help you unlock the potential that portals can offer your business. They offer the speed of return needed in such a time pressured environment. A fully underwritten and guaranteed quote for an enhanced annuity can be with you in a few seconds, subject to medical details provided. To make the most of these tools within your business model, we also give you the support and expertise of our in-house portals experts.

Our team can:

  • Offer hands on support, helping you get the most out of the portal you use, relevant to the way you run your business, helping you save time and money.
  • Provide training and assistance to resolve on going issues with annuity quotes, such as, why a quote has been returned as indicative rather than guaranteed. 
  • Give you access to our training guides and tools, enabling you to get the best possible outcome for your clients. 

To contact the team please email

Retirement lending

To quote for our Lifetime Mortgages, you'll need to register with us to produce a Key Facts Illustrations (KFI). Find out how to register below. 

KFI full registration

This option will register you to do business with us and provide you with KFI portal log on credentials. You're only eligible for this option if your firm wasn't previously registered with Newlife. KFI full registration