Lifetime mortgage FAQ's

We've put together a list of frequently asked questions about lifetime mortgages.

Choose from the sales process or product related FAQ's from Flexible (Flexible Lifetime Mortgage), OPLM (Optional Payment Lifetime Mortgage) or Income (Income Lifetime Mortgage).

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How long does it take to get the money?

It usually takes around 7 weeks from the time you complete the application with your client to the time they'll receive their money (this could vary depending on the property).

Would my client be suitable for a lifetime mortgage?

To find out if your client is suitable, please view our PDF file: Applicant / Occupant Suitability Criteria Q0052420 PDF size: 63KB

If your client does not meet this criteria, please complete and submit our View - Pre application query form.   

What commission will I be paid?

The commission paid will depend on what you agree with your client and whether you're a member of a mortgage club. If you're a member of a mortgage club, please refer to them directly about commission paid.

For any subsequent drawdowns a client makes we'll pay 1% commission to you.

Once an offer has been made, what are the next steps?

Once an offer has been made, a copy of the application is sent to the client once their application is submitted.

At offer we send them -

You'll be sent an email to confirm the up to date status of the case.

We'll also email our solicitors, so that within 24 hours they can issue a copy of the offer pack to your client's solicitor.

I have a general enquiry and haven't submitted an application

Contact us

If you have a question before an application is made, please complete and submit our View - Pre application query form

Which solicitors do you accept?

We'll work with any solicitor, provided they're a member of, and can be found on, the View - Law Society website.

What if I were to refer a client to a specialist lifetime mortgage adviser?

You can find out how to refer your client by visiting our client refer page.

How can I start to advise on lifetime mortgages?

To start advising on lifetime mortgages, you need to have the correct qualifications. Find out more: PDF file: Starting to advise on lifetime mortgages Q0055547 PDF size: 2.4MB  

What qualifications do I need to be able to advise on lifetime mortgages?

You can find out more about qualifying to advise on lifetime mortgages, please visit View - Equity Release Council website.

How do I submit a non-standard property application?

In these situations we'll need some more information to assess your client's application. Please complete our View - Pre application query form

Which surveyors do you use?

We'll use our Surveying Service. They use a panel of independent surveyors local to the property on the application to ensure an accurate and current market appraisal. 

I have an enquiry about a current application that has not yet been offered

Contact us

If you've a question about an application that has not yet had an offer made, please email us at underwriting@landghomefinance.com. We'll respond within 48 hours.

If you're contacting us by email remember not to send any personal, financial or banking information belonging to you or your client because email is not a secure method of communication.

My client has requested a loan of £750,000 or above, what do I do?

Which properties are suitable?

To establish if your client's property is considered standard please view our PDF file: Property Suitability Criteria Q0052421 PDF size: 80KB   

If your client's property is not considered standard, please complete and submit our View - Pre application query form

I have a query with a completed case

Contact us

If your case has completed and you've a question, please email customerservices@landghomefinance.com. We'll respond within 48 hours.

If you're contacting us by email remember not to send any personal, financial or banking information belonging to you or your client because email is not a secure method of communication.

How do I register with you?

You can register to use our View - online portal so you can produce Key Facts Illustrations and apply for a client's lifetime mortgage any time, day or night.

Please allow 48 hours for registration to be completed.

Please note, we'll ask written or emailed confirmation from your company to verify your role with them and we'll keep you informed of the progress.

How do I get involved in the lifetime mortgage market?

There are different ways of getting more involved with lifetime mortgages - from advising directly to referring clients. Find out more: PDF file: Starting to advise on lifetime mortgages Q0055547 PDF size: 2.4MB  

I have a query about the completion of my case

If you've a case that's received an offer from us and that your client has accepted, please email us at underwriting@landghomefinance.com. We'll respond within 48 hours.

If you're contacting us by email remember not send any personal, financial or banking information belonging to you or your client because email is not a secure method of communication.

How do I produce a Key Facts Illustration (KFI)?

You can create a KFI quickly and easily using our online portal.

What is the postal address?

Contact Us

Legal & General Home Finance, PO BOX 17225, Solihull, B91 9US.