We’ve Improved Our Group Income Protection Claims Process By Introducing Docusign

We have enhanced our Group Income Protection (GIP) claims experience by introducing DocuSign, an electronic signature functionality for employees on key GIP claim forms. DocuSign eliminates the need to sign mandatory documents manually and send them via post, providing a more efficient, simple and secure claims process for GIP.

This latest enhancement is part of our ongoing commitment to digital innovation and aims to provide customers with a more convenient service through greater ease in completing documents, as well as improving overall turnaround and response rates.

The launch of DocuSign follows customer feedback highlighting the need to move towards a more digitised process to meet our customer expectations of a quick and convenient service. 

Vanessa Sallows, Benefits and Governance Director, Legal & General Group Protection, comments:

“As a leading Group Protection provider, we understand the need to constantly innovate to meet the changing needs of our customers. We recognise that we live in an increasingly digital world, with expectations of an efficient, easy to use service which may not be met through a manual claims process, particularly when an individual is in ill-health. Through DocuSign we aim to not only streamline the GIP claims journey, but also provide individuals with greater control, confidence and peace of mind that the speed of an outcome will be achieved in line with their expectation.

“At Legal & General, we are committed to developing innovative technology to enhance our service offering and the addition of DocuSign is no exception.”

If you would like to find out more about our claims process, visit our recently enhanced benefits hub.