Claims process

Our claim process for Group Critical Illness claims is straightforward. For most insured conditions we’ll pay the lump sum if your clients’ employee survives for 14 days after meeting the definition for the insured condition. For list of specific conditions, please see our PDF file: Critical illness cover technical guide PDF size: 367KB .

Please send us a completed PDF file: Critical illness cover claim form PDF size: 597KB .

What happens next

We will assess the information provided and contact your client or their employee for further information if necessary. If we need to request an independent medical assessment, we’ll pay the costs

Payment is usually made within five working days from when we accept the claim.