How to make a claim

Simple, quick process with minimal form filling

We usually pay lump sum life assurance and begin dependants' pension benefit within five working days of accepting the claim.

Death certificates aren't always needed

We can confirm most deaths online. We'll only ask for an original certificate confirming death if:

  • the insured employee died outside the UK;
  • you send us the claim form within 10 working days of the death being registered; or
  • only a coroner's interim certificate has been issued.

Lump sum life assurance

  1. We'll need a completed PDF file: Group life assurance death claim form PDF size: 553KB , or a PDF file: Mastertrust claim form PDF size: 634KB if your client signed up to our Group Life Mastertrust.
  2. We'll check through the form and contact you if we need any extra details.
  3. We'll pay accepted claims by BACS to the trustees.
  4. The trustees will take account of the employee's wishes when they decide on the beneficiaries, and pay benefit to them.

Dependants' pension

  1. We'll need a completed PDF file: Group life assurance death claim form PDF size: 553KB , the original birth certificate of each beneficiary, and if applicable, the original marriage certificate or certificate of registered civil partnership.
  2. We'll check through the form and contact you if we need any extra details.
  3. For ease we can act as the trustees paying agent, and pay the monthly benefit direct to the employee's beneficiary. Alternatively we'll pay benefit to the trustees to pass on to the beneficiary.