Find the right help
The drop-down menu below provides our contact details and support information for Pensions, Retirement and Later Life Mortgages.
Which product do you need help with?
Retirement Income
Select a reason
Get a quote
I’ve got a question about my quote
I’ve a question about my pension income or payments
I’ve a question about my pension income or payments
We continue to prioritise queries relating to bereavements, setting up spouse pensions and change of details. All our lines are open although we may occasionally change our opening times so our team can complete other critical services.
You can notify us of a change of address, change of bank details, let us know about a bereavement or send us documents using our Digital Post Office using our online forms.
Or you can email us at paymentservices@landg.com
If you wish to contact us by email about a product other than retirement, please visit our main existing customer page so we can deal with your query correctly.
If you’re contacting us by email please remember not to send any personal, financial or banking information because email is not a secure method of communication.
Or you can call us on:
0345 766 0813
Monday to Friday. 9am to 5pm.
Call charges will vary. We may record and monitor calls.
I’ve got a question about my annuity
I’ve a question about my Pension Annuity
We continue to prioritise queries relating to bereavements, setting up spouse pensions and change of details. All our lines are open although we may occasionally change our opening times so our team can complete other critical services.
You can notify us of a change of address, change of bank details, let us know about a bereavement or send us documents using our Digital Post Office using our online forms.
Or you can email us at paymentservices@landg.com
If you wish to contact us by email about a product other than retirement, please visit our main existing customer page so we can deal with your query correctly.
If you’re contacting us by email please remember not to send any personal, financial or banking information because email is not a secure method of communication.
Or you can call us on:
0345 766 0813
Monday to Friday. 9am to 5pm.
Call charges will vary. We may record and monitor calls.
I want to make a complaint
Making a complaint
We know that sometimes things can go wrong. Our number one priority is to provide you with the highest level of customer service. If there’s a problem please let us know and we’ll try to provide a solution as quickly as possible.
After looking into your complaint we will respond as quickly as possible and keep in touch with you until your complaint has been resolved. If you disagree with our decision, feel we have misunderstood anything or you have any extra information please let us know.
You can contact us in the usual way, including by phone, letter or email. Relevant information should be in letters and documents you’ve received.
If it's not a retirement income product you are complaining about, please go to our main making a complaint contact page.
Our principles
To support our commitment to achieving an excellent customer experience you can expect us to meet these principles when dealing with your complaint:
- We’ll treat you as an individual and with consideration.
- We’ll empathise with your concerns and respond quickly.
- We know your time is valuable, so we won’t waste it.
- The person you speak to will be able to help with your complaint.
- We give our people the support they need to do their job to resolve your complaint and if they can’t resolve it, they’ll take ownership and find someone who can.
- We’ll do everything we can do to resolve your complaint.
- We want to be fair to all our customers, and if we can’t resolve your complaint we’ll tell you why and tell you what other options you have.
- We want you to tell us what you think.
- We’ll aim to learn from what you tell us and take action to put things right.
I’d like information about my rights in the privacy policy
Privacy policy
You can read our privacy policy here.
If you'd like further information on the Pension Risk Transfer privacy policy, you can find it on their privacy policy. A Pension Risk Transfer is an old pension scheme you were previously a member of due to historic employment.
Accessibility support
Later Life Mortgages
Select a reason
Existing customer
How can we help you?
If you are looking to take more money or repay your lifetime mortgage.
Learn more about equity release
Equity release vs remortgage for home improvements
Considering borrowing on your mortgage for home improvements? Equity release could also help fund your renovation plans.
How Lillian turned a chapel into her forever home
Find out how Lillian converted a former chapel into her forever home with a Legal & General Lifetime Mortgage. And use our equity release calculator to see how much tax-free cash you could access.
Helping your loved ones onto the property ladder
Helping a loved one onto the housing ladder is something most of us wish we could do. But for many young people today, buying a property can seem just out of reach, forcing them into renting or living at home well into their 30s.
New customers
Speak to us about our Later Life Mortgages
To have a chat about your options for releasing equity from your home, or taking out a Retirement Interest Only Mortgage, call us on 0808 163 7522 Monday to Friday, 9am to 6pm, Saturday 9am to 1pm. We may record and monitor calls. Alternatively, you can request a call back from one of our advisers who will be happy to help you.
A later life mortgage is a loan secured on your home.
Over 55s.
With a Retirement Interest Only Mortgage, as a last resort, your home may be repossessed if you do not keep up with payments
Power of Attorney (new and existing)
I want to make a complaint
Making a complaint
We know that sometimes things can go wrong. Our number one priority is to provide you with the highest level of customer service. If there’s a problem please let us know and we’ll try to provide a solution as quickly as possible.
We can usually resolve most issues straightaway. If it takes longer we’ll contact you to let you know who will be dealing with it and what the next steps are.
After looking into your complaint we will respond as quickly as possible and keep in touch with you until your complaint has been resolved. If you disagree with our decision, feel we have misunderstood anything or you have any extra information please let us know.
If it's not a later life mortgage product, or our advice service you're complaining about, please go to our main making a complaint contact page.
Our principles
To support our commitment to achieving an excellent customer experience you can expect us to meet these principles when dealing with your complaint:
- We’ll treat you as an individual and with consideration.
- We’ll empathise with your concerns and respond quickly.
- We know your time is valuable, so we won’t waste it.
- The person you speak to will be able to help with your complaint.
- We give our people the support they need to do their job to resolve your complaint and if they can’t resolve it, they’ll take ownership and find someone who can.
- We’ll do everything we can do to resolve your complaint.
- We want to be fair to all our customers, and if we can’t resolve your complaint we’ll tell you why and tell you what other options you have.
- We want you to tell us what you think.
- We’ll aim to learn from what you tell us and take action to put things right.
Contact us about your rights in the privacy policy
Existing customers - accessibility support
Workplace Pensions
Select an option
General enquiry
Are you an employer?
If you're an employer, can you access all the information on our general dedicated employer site.
How do I enrol?
Guide to automatic enrolment
Millions of workers in the UK have been automatically enrolled into a workplace pension.
PDF file: Automatic enrolment PDFsize: 271KB
I want to make a complaint
I’d like information about my rights in the privacy policy
Privacy policy
You can read our privacy policy here.
If you'd like further information on the Pension Risk Transfer privacy policy, you can find it on their privacy policy. A Pension Risk Transfer is an old pension scheme you were previously a member of due to historic employment.
Self-Invested Personal Pension or Personal Pension
Select a reason
Open a pension
General enquiry
I want to make a complaint
Making a complaint
We know that sometimes things can go wrong. Our number one priority is to provide you with the highest level of customer service. If there’s a problem please let us know and we’ll try to provide a solution as quickly as possible.
After looking into your complaint we will respond as quickly as possible and keep in touch with you until your complaint has been resolved. If you disagree with our decision, feel we have misunderstood anything or you have any extra information please let us know.
You can contact us in the usual way, including by phone, letter or email. Relevant information should be in letters and documents you’ve received.
If it's not a pension product you are complaining about, please go to our main making a complaint contact page.
I’d like information about my rights in the privacy policy
Privacy policy
You can read our privacy policy here.
If you'd like further information on the Pension Risk Transfer privacy policy, you can find it on their privacy policy. A Pension Risk Transfer is an old pension scheme you were previously a member of due to historic employment.
Lifetime Care Plan
Select a reason
I have a question about my quote or application
I have a question about my policy
I want to make a complaint
Making a complaint
We know that sometimes things can go wrong. Our number one priority is to provide you with the highest level of customer service. If there’s a problem please let us know and we’ll try to provide a solution as quickly as possible.
After looking into your complaint we will respond as quickly as possible and keep in touch with you until your complaint has been resolved. If you disagree with our decision, feel we have misunderstood anything or you have any extra information please let us know.
You can contact us in the usual way, including by phone, letter or email. Relevant information should be in letters and documents you’ve received.
If it's not a Lifetime Care Plan product you are complaining about, please go to our main making a complaint contact page.
Our principles
To support our commitment to achieving an excellent customer experience you can expect us to meet these principles when dealing with your complaint:
- We’ll treat you as an individual and with consideration.
- We’ll empathise with your concerns and respond quickly.
- We know your time is valuable, so we won’t waste it.
- The person you speak to will be able to help with your complaint.
- We give our people the support they need to do their job to resolve your complaint and if they can’t resolve it, they’ll take ownership and find someone who can.
- We’ll do everything we can do to resolve your complaint.
- We want to be fair to all our customers, and if we can’t resolve your complaint we’ll tell you why and tell you what other options you have.
- We want you to tell us what you think.
- We’ll aim to learn from what you tell us and take action to put things right.
I’d like information about my rights in the privacy policy
Manage your account changes online
My Account
The easy way to view and manage Legal & General products.
- View your policies and annual P60
- Update your details
- Request to go paperless
- Access policy documents
- Make payments and contributions
- Get in touch securely
Not found the right information?
Visit our contact us homepage to find the area of support you’re searching for.