Employee assistance programme

Whether it’s your health, finances, personal or work life, there are plenty of issues that can affect you daily.

Ask yourself, am I stressed? Am I not coping as well as I usually do? Do I feel irritable, tearful, unable to concentrate or tired all of the time? Are you worried about money, a family member, your health or your relationship? These could all be signs that you may benefit from some extra support in your life.

Our Employee Assistance Programme (EAP) also includes a Health Risk Assessment tool (HRA). These services are provided by Health Assured Ltd.

The EAP is designed to be a positive, preventative programme. It includes information, advice, training and services to help you deal with events and issues in your everyday work and personal life.

*Immediate family members include spouse, partner, registered civil partner, parents, siblings and children aged 16 to 24 in full time, living in the same household.


How can our EAP help?

Telephone support Access to a 24/7, 365 confidential helpline. Calls are handled by experienced counsellors and advisors, who will offer support and information in a friendly, non-judgemental manner. Your immediate family* members can also benefit from access to our EAP telephone support services.
Legal information service Free information and links to legal guidance on many aspects such as debt management, lawsuits, consumer or property disputes. Please note this service does not give legal advice.
Medical information Qualified nurses are available to offer advice on a range of medical or health related issues. They can offer a sympathetic ear and practical guidance.
Health Risk Assessment A tool that enables you to set and track goals to improve your health.
Structured Counselling

If your employer has a Group Income Protection policy with us, you could access up to eight sessions of structured counselling. These can be provided by either face-to-face, online or by telephone. * Services are available subject to criteria. Please check with your employer for clarification. 

Online Cognitive Behavioural Therapy (CBT) CBT is a treatment recommended by the National Institute for Health and Care Excellence (NICE). It focuses on patterns of thinking which can result in anxiety or low mood. This self-help online tool is only provided following clinical approval, typically with four telephone support calls. This feature is available if your employer provides their employees with our group income protection cover.
Bereavement Support Qualified and experienced counsellors can help with grief and related stress. There's also a team of legal advisers; they may be able to help you find support for legal issures following a bereavement.
Online support A variety of online wellbeing resources including webinars, fact sheets, mini health checks and 4 week programmes covering a range of physical and mental wellbeing topics. You can also get access to the My Healthy Advantage app, which can help keep them happy, healthy and in work.

My Healthy Advantage app

A range of interactive tools, designed to help you monitor and improve your well-being from your smartphone.

Once personally signed up, you can log in and then access the application at any time.

To access the mobile app, you'll initially need to enter a code. If your employer is our Group Income Protection (GIP) customer, you should enter: workhealth, otherwise, you should enter: worklife. Where your employer is a customer for a combination of our products that includes GIP, the code is: workhealth.