Legal & General - Rehabilitation and Claims Experience

Legal & General and Me

Our Legal & General and Me campaign, puts a spotlight on our customer's employees and our colleagues. The campaign provides a personal insight into the value our support provides in the moments that matter most.

We'll also showcase the passion and purpose of our colleagues here at Legal & General Group Protection, and how we work together to provide the outstanding support you and your employees deserve.

The support we provide

Meet Emma

Emma shares her experience of the care and support she recieved from Legal & General, through her employer having a group income protection policy with us.

Emma was diagnosed with Diabetic Retinopaphy, which severely affected her eyesight.

As a result, Emma suffered from recurring haemorrhages in both eyes, had to undergo two surgeries and became long term absent from work.

How we support our customers – Meet Emma video

How our employees make a difference

Legal & General and Me - Meet Emma (Video 2) video

Meet Nuriye

Nuriye is a Claims Assessor at Legal & General Group Protection. Nuriye talks about the parts of her job that she’s proud of, and how she feels we make a difference to employee's lives, with regards to taking the stress away from them when they’re going through tough times in their lives.

The importance of early intervention

Our recent experience highlighted the benefit of early intervention and in particular with absences relating to mental ill health. On average, where we intervened, employees were able to return to work eight weeks before the end of the deferred period. With mental illness being the biggest cause of group income protection claim for us, this could help businesses save £795 per impacted employee in Statutory Sick Pay (SSP).

Take a look at our resources to find out more about the wealth of financial and employee benefits available for your business, through our early intervention.

A guide to our early intervention services

The value of early intervention infographic

Do’s and don’ts for managing sickness absence flashcard

Customer Care Pathways

Our rehabilitation model aims to give employees access to our medically qualified in-house rehabilitation team and our specialist healthcare partners. All of this can happen without a GP-referral, and we fund any treatment, with no additional cost to you or your employees.

We provide a tailored care pathway and a bespoke return-to-work plan in partnership with you and your employees. This mediation role, backed up with clinical expertise, aims to support a quick and successful return to work

Mental Health Care Pathway

Mental health, including stress, is one of the biggest causes of long, and short-term employee absences – so it’s more important than ever to have the right support for employees. Our Mental Health Care Pathway does this, from preventative support for a mentally healthy workforce to tailored treatment for individuals.

Work Related Stress Care Pathway

Each year, stress leads to more than 12 million lost working days. So, looking after employee mental health, as well as being able to spot the signs of stress is something that needs to be supported. Our Work-Related Stress Care Pathway gives employees the right support to help them through stressful times in their lives.

Cancer Care Pathway

If an employee is diagnosed with cancer, our team of Rehabilitation Specialists can carry out an assessment, to establish what care pathway would be most beneficial and appropriate for them. Our Cancer Care Pathway makes accessing the right resources quick and easy, from counselling sessions to creating a tailored return to work plan.

Meet Amanda

Amanda’s employer contacted Legal & General when she underwent a second knee replacement. Aged 52 and working as a Personal Assistant in a financial firm, Amanda had a history of arthritis. We provided much needed rehabilitation support for her at a stressful and frustrating point in her life.

Meet Ellie

Ellie was aged 27 and working as a Product Support Technician when diagnosed with Non-Hodgkin B Cell Lymphoma. As a young, active person, this news came as a shock. We supported Ellie in coming to terms with her diagnosis and supported her in getting back to work.

Meet Graham

Graham was working as a Finance Manager and had been unable to work for 10 weeks when we received notification of his absence. We provided support to Graham through a difficult time in his life, which involved symptoms of anxiety and depression. We supported Graham to the point where he was able to return to work.

Meet Rob

Rob felt unable to work due to stress, when involved in a dispute with his senior manager. Rob was off work for a month when he was referred to our dedicated rehabilitation team and a return to work programme was put in place whereby the issues could be resolved amicably, and Rob could have the confidence to return to work.

Vocational rehabilitation support