Be Well. Get better. Be supported.
A range of essential wellbeing services are included at no extra cost in our products. We put the employee at the heart of everything we do. We see the person, not the illness and that’s why our approach to wellbeing can provide essential support in the moments that matter most.
Group critical illness cover includes access to an Employee Assistance Programme that’s designed to provide day-to-day practical and emotional support to your employees, together with additional medical support services if they’re diagnosed with a specified critical illness or injury.
Helping employees to actively manage their health
Support when illness or injury strikes
Financial protection when employees need it most
Everyday support to help you and your employees with your day-to-day wellbeing
Employee Assistance Programme (EAP)
Designed to keep your employees healthy and happy at work and included at no extra cost alongside your Group critical illness cover is our Employee Assistance Programme. Available to all your employees even if the policy doesn’t specifically cover them, this comprehensive support is accessible 24 hours a day, 365 days a year.
|Confidential helpline||Employees and their immediate family (spouse, partner, registered civil partner and children aged 16 to 24 in full-time education who are living in the same household) can access support 24/7, 365 days a year from fully qualified counsellors and psychotherapists. Services are accessible through phone, live chat, WhatsApp, SMS or call back request.|
|Critical incident support||A front line team of qualified, accredited counsellors can offer support in coping with the aftermath of a critical incident occurring within the workplace.|
|Legal information service||Help with debt management, tax-related matters, legal procedures, consumer disputes, property or neighbour legalities.|
|Medical information||Qualified nurses are on hand to offer medical information and practical advice about a range of medical or health-related issues.|
|Day-to-day information services||Get help with a range of topics, such as finances, career coaching, consumer advice and relationship mediation.|
Management information about the EAP service.
Account management support for policies covering more than 1,000 employees to help promote the EAP and drive employee engagement.
24/7 Dedicated line manager support and referrals to help resolve workplace issues such as:
|Integrated online platform and app||
As well as accessing in the moment support from qualified counsellors, employees have access to a wide range of online tools and resources to help manage their wellbeing, which includes:
|Shopping discounts||Access to a wide range of shopping offers and discounts.|
For more information, read our employer guide or visit our adviser page
Later life care support
Only when elder care for a loved one needs to be considered does the realisation set in that the long-term care system is confusing and very complex.
To support employees during this often emotionally charged and stressful period, we’ve introduced Care Concierge. This free service provides employees with access to a care expert for guidance about a loved one’s later life care needs.
Offers and discounts from Legal & General
When you take out a Group critical illness cover policy with Legal & General your employees can take advantage of discounts and offers from selected Legal & General products.
Individual life insurance
An employee can take out personal life insurance which will pay a cash sum to their family if they die whilst covered by the insurance.
- 10% discount off our life insurance premiums plus
- £30 M&S Gift Card
To get a quote, employees can call 0800 008 3174, using offer code DISERV.
Lines are open:
8am to 8pm Monday to Friday
9am to 5pm on Saturday
We may record and monitor calls. Terms and conditions apply.
Later life mortgages
A later life mortgage is a loan secured on an employee’s home. These types of mortgages are for homeowners aged 55 and over.
When you have a group protection policy with us, your employees can receive a £250 Love2shop gift card if they receive financial advice from Legal & General Financial Advice Limited and successfully complete one of our later life mortgages. Terms and conditions apply.
Your employees can find out more and apply for a later life mortgage by visiting our employee site.
Expert advice about health and wellbeing issues
We’ve brought together a group of experts from a range of clinical, occupational and vocational rehabilitation fields, as well as business consulting, to work together on the important health and wellbeing issues facing employers and their employees today.
Whether you’re an employer looking for guidance or have an employee facing a health issue, we can help.
Access to medical and emotional support after diagnosis
Second medical opinion
Provided by MEDIGO
For those employees covered by our group critical illness cover, the second opinion service provides access to a global network of medical specialists from a wide range of specialities. The specialist will offer second opinions on diagnoses and treatments for almost any condition, allowing the employee to understand the potential impact of their condition and evaluate the most appropriate clinical pathway for their needs. As well as the employee we’re covering, their immediate family can also utilise this service.
Second opinion helps to:
- Avoid unnecessary treatments
- Improve treatment outcomes
- Provide peace of mind
- Empower individuals to make informed choices on their healthcare
Provided by MEDIGO
Medical concierge offers access to privately paid for treatment in the UK or overseas. This service can help employees covered by our group critical illness cover, to focus on their health whilst the Case Manager co-ordinates the treatment plan. As well as the employee we’re covering, their immediate family can also utilise this service.
The medical concierge service will:
- Review the employee’s proposed treatment plan and supporting medical documents
- Interview them to determine the desired treatment options, preferred location of treatment (UK or abroad), and treatment budget
- Search and present up to three quotations for treatment
- Book the treatment with the chosen provider (UK or abroad)
- Provide telephone support throughout the period of treatment
- Support with arrangements including flights, ground transport, accommodation, and interpreter services if needed
- Provide help with visa applications if needed
Although the concierge service is free, the employee will need to pay for treatment and associated travel and logistics costs they choose.Group critical illness cover – guide to added services Group critical illness cover – guide to added services
Nurse support service
Provided by MEDIGO
The diagnosis of a health condition or injury can be an unsettling time. That’s why our professional and personalised Nurse Support Service will be on-hand to provide a virtual service by offering practical, emotional support to employees covered by our group critical illness cover, if they receive a referral from a GP to a clinical specialist. The nurses provide on-going care every step of the way during the illness. As well as the employee we’re covering, their immediate family can also utilise this service.
No question is too big or too small. The team can help the employee with many issues:
- Have they been given a diagnosis that they’d like to talk through?
- Have they been given some results that they don’t understand?
- Have they booked a break away and realised they’ve left their medication at home?
- Do they need practical support finding medical equipment or accessories to aid their recovery or help them cope with their condition?
The service is not available for existing chronic conditions, mental health problems, cosmetic procedures or General Practitioner related services.Group critical illness cover – guide to added services Group critical illness cover – guide to added services
A financial payout that can help ease money worries during a difficult time
A lump sum payment for employees who can use the money as they wish. It can help with day-to-day bills, adaptations to your employee’s home or additional treatment. Critical illness cover for the eligible children of employees covered by this insurance is also included as standard.
Extensive resources in our Be well hub, plus your toolkit for communicating to employees and support for small and medium sized businesses (SMEs).
Literature and forms for our group protection products in one place.
Full product details
Full technical information, key documents and how to make a claim.
0345 072 0751
Lines are open from
9am to 5pm Monday to Friday
We may record and monitor calls.