01 May 2018

Gone aways

We currently have around 67,000 ‘gone away’ members and this grows by, on average, 5,000 new ‘gone aways’ each month. ‘Gone away’ means we don’t have up to date contact details for a member. This could mean they’re missing out on important updates, such as their pension benefit statement or changes to their plan.

Every quarter we work with a tracing company to find our members and make sure we can stay in touch, but we would love your help too.  

How can you help?
Every quarter we will submit data to you with details of your employees that are showing as ‘gone away’.

Any up to date information you can provide for these employees will enable us to update our systems and ultimately reconnect with our members.

For more information, contact your usual Legal & General representative.