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Multi-factor authentication is coming…

We’re making some changes to your online account, to make logging in easier and more secure.

You might notice the log in screens look a little different as these changes are launched.  We’ll also be adding some new security features, such as multi-factor authentication, but we’ll keep you updated as things change.

For now, we’re introducing some new features during September:

Multi-Factor Authentication

To protect your account and personal details, we’re introducing multi-factor authentication.

Once introduced, when you’ve entered your password to log in to your account we’ll send you a one-time passcode to the mobile number or email address we have on your account, as an additional security check.

It will only be valid for a short period of time but, you can request another code if you need to. 

To make sure we send the code to the right place, please check your contact details so we have the right email and mobile number on your account.

We’re also introducing some other new features:

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Easier access to your account

As well as logging in with your User ID, you’ll also be able to use your registered email address - making it easier to access your account.

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Extra security

We’re introducing the option to request a verification code be sent to your mobile - for extra security and peace of mind.

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Help with forgotten login details

Forgotten the email address or user ID you use?

We can remind you of them with some of the characters hidden (so only you can recognise them) to help you access your account.

For more information please watch our short instructional video

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Multi-Factor Authentication

We're making some changes to how you log in to your online account to keep your information more secure.

Let's take a look at what's new as you may need to update some of your details.

The login screens will be slightly different than before. This is because we're improving our security measures. We're adding multi-factor authentication where your account is linked to the e-mail address or mobile number we have for you.

It's really important these details are up to date, so to check this, head to the 'Account' section of your profile and select 'Contact'.

At login, you'll be asked to choose how to receive your unique passcode to either your e-mail or mobile phone. Simply enter the code you've been sent and then follow the instructions to log in.

You'll still need your user ID and password to log in. If you can't remember these, just click on 'Forgotten your login details'.

Thanks for taking time to watch this, and for familiarising yourself with your new, more secure login process. If you'd like more information about this, or you'd like to leave feedback, head to our website.

We're committed to continuously improve your experience and hope you find these new features useful.