Pet Insurance Support

Useful contact numbers for Pet Insurance

If your policy number begins with PL - (policies purchased from September 2018)

Please use the following numbers:

Customer Services: 0370 060 0071*

Claims: 0370 060 0078*

Complaints: 0370 060 0089*

Lines are open:
9am to 7pm Monday & Wednesday
9am to 5.30pm Tuesday, Thursday & Friday
9am to 5pm Saturday
Closed Sunday

If your policy number begins with LAG (policies purchased before September 2018)

Please use the following numbers:

Customer Services: 0370 060 2729*

Claims: 0370 060 2730*

Lines are open:
9am to 7pm Monday to Thursday
9am to 5.30pm Friday
10am to 2pm Saturday
Closed Sunday

*Call charges will vary.

Calls may be recorded and monitored.