Income Protection claims FAQs

This heavily depends on how quickly we receive the relevant information from your GP / specialist or employer. Please provide any letters that confirm your diagnoses, as this may help us progress the claim more quickly.

We need to understand the nature of your illness, to determine whether you meet the policy definitions and therefore have a valid claim.

We'll need:

• Copies of your last 3 years tax returns
• Copies of your last 3 years accounts
• Copies of your last 3 years dividend statements if you’ve received them
• Copies of any fit notes or medical certificates you have
• Copies of any medical letters or reports from your medical team.

We'll need:

• Your last 3 months wage slips before your incapacity
• Your last P60 issued before your incapacity
• Your P45, if you’ve left your employment
• Copies of your last 3 years dividend statements if you’re a director of a limited company
• Copies of any fit notes or medical certificates you have
• Copies of any medical letters or reports from your medical team

The amount will depend on the policy you purchased, any limitations on that policy and any other payments you're receiving. Please check your documents, or you can call us to discuss.

No. Please continue to keep your policy up to date with payments. Should your claim be accepted, we'll stop the direct debit collections from our end.