Coronavirus (COVID-19) update at 14 April 2020:

We’re following government guidance to protect our employees and customers from the spread of Coronavirus. We maintain a cross-skilled workforce which enables us to continue to operate under exceptional circumstances.

However, we’re sorry that you may experience delays in us responding to your enquiry or longer call waiting times.

Customer Contact Team:

For normal service enquiries about existing Bond, Pension and With Profits policies

Tel No. 0345 026 0003

Email: customer.response@landg.com

Opening hours: Mon to Fri 9am - 5pm

If you currently manage your Legal & General Pension or Bond policy online through
My Account, you can still do so simply by visiting myaccount.landg.com to login. Alternatively, if you are new to My Account online services, you can register to use it. (Please be aware: Online services are very limited for some Pension, Bond and With Profits policies, and are not available if you hold a Flexible Mortgage ISA, Buy-Out Plan or PRP.)

My Account enables you to:

• Update personal details;
• View fund valuations;
• View fund information; and
• Change your fund choice (Stakeholder Pension, PPSIPP and PP2000).

Alternatively, you can speak to your financial adviser. If you don’t currently have a financial adviser, you can find one by visiting www.unbiased.co.uk and entering your postcode or, by calling 0800 023 6868.  

We’ve prioritised critical payment and bereavement services, making sure essential tasks are carried out including:

• Processing bereavement claims
• Making other payments to customers, such as maturity claims or regular income payments on a Bond
• Making key changes to customer details

So, please contact us using the contact details above.

Handling the finances when you’ve lost someone can feel daunting and distressing, so we’re here to make things as simple as they can be. If the person who has passed away had a Pension or a Bond with us, you can complete the online bereavement notification form below and then we will be in touch to request any additional information that we may need.

Alternatively you can call us on 0370 050 0263. Lines are open Monday to Friday, 9am to 5pm. We may record or monitor calls.

We understand you might have questions or concerns about the effect of the COVID-19 pandemic on your finances. You can contact us to review your options by calling our customer service team on 0345 026 0003 or by email at customer.response@landg.com

We’ve also provided some useful information and important factors you should consider to support you at this time which can be found in the Key documents on this webpage

I’m concerned about the impact of COVID-19 on my savings, investments and/or pension funds?

The COVID-19 health emergency has caused some big moves in markets and seen the value of many investments fall significantly. There may be further falls as COVID-19 continues to have an impact on the economy. When markets fall like this, we understand that it can be very uncomfortable for investors, and many people might be tempted to withdraw their money to protect it. However, short-term unpredictability does not necessarily mean a permanently smaller savings or pension pot. Remember to keep in mind your long-term savings or retirement goals and, before taking any action with your savings, investment or pension funds, there are some important factors you should consider:

• If you sell when the market is down, you will likely suffer a loss in the value of your investments and might miss out on any increases in value in the future if markets recover.
• If you need or want to cash in your investment, you could lose out significantly in the longer term. So, you might consider only cashing in what you need now.
• If your savings, investment or pension includes some life cover, you should consider the implications of cancelling it, or stopping ongoing premiums, in the light of the current additional health risks.
• If you make regular contributions to an investment, or pension, you might wish to consider continuing to make those contributions. You will be able to invest at lower prices than before the market downturn.
• If you’re considering transferring your pension fund to an alternative provider at this time, please remember there may be exit penalties/charges applicable.
• If you’re considering withdrawing some or all, of your pension funds at this time, please remember that you will receive only the current value of your pension investments (which may have fallen recently), there may be early exit charges applicable and there may also be personal tax implications for you.
• Importantly, please be aware of scams or fraudsters at this time. To protect yourself, be wary of: any unexpected offers of advice made over the phone, online or through social media; always check who you are dealing with before changing any arrangements (such as, the FCA register); and don’t be rushed or pressured into making a decision.

If you’re uncertain about what’s best for your savings, investments and pensions, at this time in particular, it might be a good idea to consult a professional financial adviser before making any decisions. You can find a full list of authorised financial advisers in your area at www.unbiased.co.uk and entering your postcode or, by calling 0800 023 6868.

For free and impartial pension guidance, it might also be helpful to contact Pension Wise at www.pensionwise.gov.uk/en 

It is important to remember that past performance is not a reliable indicator of future results, and the value of investments can go down as well as up.