Thank you for submitting your redemption request, this is now with a member of our team to review.

Next steps

Thank you for submitting your request, this is now with a member of our team who'll review and get back to you by email in up to two working days.

There may be instances where our team need to speak to you before proceeding. If further information is required, a member of our team will be in touch within two working days on the number you have provided on your form.

If you've any questions, please call our customer service team on 03330 048 444 or alternatively email customerservices@landghomefinance.com.

All fields are mandatory unless marked as optional.

Are you looking to pay 'All (full redemption)' Or 'Part (Optional Partial Repayment)' of your lifetime mortgage?

Please complete our online Optional Partial Repayment request form.

Who's requesting this information?
Do we already have authority to correspond with you on this account?

As we don't have already have your authority, please call our customer service team on 0333 004 8444 who will be able to help you.

In order for us to correspond with you on this account we will require:

  • An original or certified copy of the Power of Attorney document
  • 2 forms of identification; 1 proof of address, 1 proof of photo identification.

You can send this via post or email using the following details:

Email - customerservices@landghomefinance.com
Post - Legal & General Home Finance, Chadwick House, Solihull B91 2AA

 

As we don't have already have your authority, please call our customer service team on 0333 004 8444 who will be able to help you.

In order for us to correspond with you on this account we will require:

  • A signed copy of the letter of Authority.
  • 1 proof of photo identification.

You can send this via post or email using the following details:

Email - customerservices@landghomefinance.com
Post - Legal & General Home Finance, Chadwick House, Solihull B91 2AA

As we don't have already have your authority, please call our customer service team on 0333 004 8444 who will be able to help you.

In order for us to correspond with you on this account we will require:

  • 1 proof of photo identification.
  • A copy of the Grant of Probate / Representation or Letter of Administration

You can send this via post or email using the following details:

Email - customerservices@landghomefinance.com
Post - Legal & General Home Finance, Chadwick House, Solihull B91 2AA

As we don't have already have your authority, please call our customer service team on 0333 004 8444 who will be able to help you.

In order for us to correspond with you on this account we will require:

  • A headed letter confirming you are acting on behalf of the customer, including the customers name, property address and account number.

You can send this via post or email using the following details:

Email - customerservices@landghomefinance.com
Post - Legal & General Home Finance, Chadwick House, Solihull B91 2AA

Power of Attorney details

These are your details we should already have on record.

Most convenient time to call

Note: Our opening hours are 8.30am to 5.30pm, Monday to Friday.

Solicitor details

These are your details we should already have on record. 

Most convenient time to call

Note: Our opening hours are 8.30am to 5.30pm, Monday to Friday.

Relative/Third party details

These are your details we should already have on record.

Most convenient time to call

Note: Our opening hours are 8.30am to 5.30pm, Monday to Friday.

Executor/Administrator details

These are your details we should already have on record. 

Most convenient time to call

Note: Our opening hours are 8.30am to 5.30pm, Monday to Friday.

Account holder details

These are the account holder's details that are required, which we should already have on record.

The loan account details can be found on the Offer of Loan Document or Annual Statement.

Most convenient time to call

Note: Our opening hours are 8.30am to 5.30pm, Monday to Friday.

Identification checks 

We require you to answer a couple of questions to verify who you are. 

Please select either section A or B to complete

Identification checks 

We require you to answer a couple of questions on behalf of the customer to verify who they are. 

Please select either section A or B to complete
What is the reason for request?

If you're looking to repay a lifetime mortgage in full today please call us on 03330 048444 to speak to our customer services team. Monday to Friday, 8.30am to 5.30pm. We may record and monitor calls.

What is the reason for repayment?

If you're redeeming the loan within a three year period of one of the joint account holders moving in to long-term care, the compassionate repayment feature is available, which allows you to repay your lifetime mortgage with no Early Repayment Charge. If you're redeeming where the sole or both customers have moved into long-term care, you can repay the lifetime mortgage with no Early Repayment Charge.

In both of these instances, we require you to complete a long-term care certificate. If you haven't sent this already, you can complete the long-term care form and send it to us via post or email using the following details:

Email - customerservices@landghomefinance.com
Post - Legal & General Home Finance, Chadwick House, Solihull B91 2AA

 

If you're redeeming the loan within a three year period of one of the joint account holders passing away, the compassionate repayment feature is available, which allows you to repay your lifetime mortgage with no Early Repayment Charge. If you're redeeming where the sole or both customers have passed away, you can repay the lifetime mortgage with no Early Repayment Charge.

In both of these instances, we require a copy of the death certificate. Until we receive this, your illustration may still show an Early Repayment Charge. You can send this to us via post or email using the following details:

Email - customerservices@landghomefinance.com
Post - Legal & General Home Finance, Chadwick House, Solihull B91 2AA

Examples for change of circumstances; * Health; for sight or hearing impairment, we could offer additional services such as Braille or large print etc. * Financial difficulties; we have 3rd party charities that could support you * Personal; additional people moving into property or purchased another property so we can keep your records up to date

Our privacy policy tells you how Legal & General collect and store your personal information. Our privacy policy can be accessed at https://www.legalandgeneral.com/privacy-policy/