Home Insurance claims

We're committed to be there for your clients when it matters the most, we are proud to help make your clients feel more secure in times of insecurity.

In 2019, we made payments on over 58,000 household insurance claims, that’s 159 claims paid each day with an average of £3,280 per claim.*

Our top three most common settled household claims for 2019:

Accidental Damage: over 30,000 settled claims
Escape of Water: over 18,000 settled claims
Theft: over 11,000 settled claims

We believe that it’s not just what you do but how you do it that matters to customers. For more information download our 2019 infographic or our home insurance making a claim guide.

*The figures include meeting customer’s claims and supplier fees for zero settled claims where no benefit was paid to the customer in 2019.

Making a claim

Here's some useful information to share with your customer to help make sure their claim runs smoothly:

Rainbow home insurance

ARE THEY COVERED?

Before your customer contacts us to make a claim they should check their policy schedule or policy document to ensure that they have the correct cover in place.

DO THEY NEED TO CONTACT THE POLICE?

There are some incidents where your customer will need to have notified the police before they can claim. These are:

  • Theft, attempted theft or lost property
  • Loss or damage caused by vandalism, riot, civil commotion, strikes or labour disturbances, malicious acts, vandalism or loss of property or money.

DO THEY HAVE ALL THE INFORMATION THEY NEED TO MAKE A CLAIM?

It’s useful for your customer to have the following information to hand before they contact us:

  1. Their policy number
  2. The date and time that the loss or damage your customer is claiming for happened
  3. A crime reference number (if applicable to your customer’s claim).

WHAT NUMBER SHOULD YOUR CUSTOMER CALL?

For Rainbow household insurance claims in England, Scotland or Wales:
0345 270 0088

For Rainbow household insurance claims in Northern Ireland:
0345 071 1434

For Home Emergency Cover claims - provided by Inter Partner Assistance SA and administered by Axa Assistance ( UK ) Limited (if your customer has selected buildings insurance):
0800 072 4680

For Family Legal Protection claims (if selected):
0370 050 0962

We may record and monitor calls. Call charges may vary.

REQUIRED FORMS

If you are completing a claim form or your customer needs to complete a claim form, they can be completed, saved and then emailed to the relevant claims team in Birmingham.

– when complete, please email to household.claims@landg.com

We will write to your customer to confirm the details they have given us and will keep them updated on the progress of their claim by telephone.