Frequently asked questions
When are valuations needed and what information is required?
What cover is provided for children whilst away at university?
What are the minimum standards of security you require for Rainbow?
I’m new to you, how do I get the Rainbow household products on my system allowing me to quote?
Where do we order additional customer literature, ie policy booklets?
Does the policy provide buildings cover for a property, which is lived in by family members and not the policyholder?
Would you accept a property which is part owned/ part housing association?
How do I process a change of address if the customer has exchanged but not completed?
Is there an interest charge for paying in instalments by Direct Debit?
What would I input dorms bungalows, link-detached, quasi and coach houses as?
Why do you ask so many security questions every time I call the customer services or claims team?