Home Insurance claims

Legal & General are committed to be there for your clients when it matters the most, we are proud to help make your clients feel more secure in times of insecurity.

In 2018, we made payments on over 66,000 household insurance claims, that’s 181 claims paid each day with an average of £2,581 per claim.*

Our top three most common settled household claims for 2018:

Accidental Damage: over 35,000 settled claims
Escape of Water: over 21,000 settled claims
Theft: over 14,000 settled claims

We believe that it’s not just what you do but how you do it that matters to customers. For more information download our 2018 infographic or our home insurance making a claim guide.

Home Insurance - Making a claim

Our Legal & General Repair Solutions (LGRS) is a network of contractors designed to help make resolution of household claims even faster.


*The figures include meeting customer’s claims and supplier fees for zero settled claims where no benefit was paid to the customer in 2018.