Leaks

Escape of water can cause considerable damage to your home and could cost £1,000's to repair. We've got some helpful do's and don'ts, which could help keep your home safe.

Leak Prevention

  • Repair any loose or missing tiles/slates from your roof.
  • Keep your gutters clear and in good condition.
  • Don't ignore damp, mildew or mould - seek help from a professional, as it could be the result of a leak you can't see.
  • Have your heating system serviced to ensure its in good working order.
  • Find out where your stop tap is.
  • Check the water inlet and waste pipes for your washing machine and dishwasher - check it's in working order and in a good condition.
  • Ensure your window frames are secure with no gaps in the sealant, as weather related claims can cause considerable damage to your home.
  • Ensure your bath and shower seals are watertight.
  • Fix any dripping or leaking pipes, taps and radiators.
  • Check the overflows for toilets, water tanks, central heating header tanks and ballcock valves.

Emergency

You must take the following action in the event of an emergency:

  • Immediately turn off the water at the main stop tap.
  • Switch off your electrics.
  • Switch off the central heating and the immersion heater.
  • Frozen pipes - if you think your pipe is frozen, open the tap nearest the pipe, so once thawed water can freely flow through.

If you're away visiting friends and family or off on holiday during winter, we recommend keeping your central heating on low and opening your loft hatch, so warm air can get to your pipes. If you do want to leave your heating off, drain your whole system and switch the water off at the mains.
 
Always be cautious when undertaking any task that you're not fully familiar with as you could injure yourself or those around you, seek professional help where required.

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