Home Insurance FAQs

We understand you may have specific questions about our Home Insurance, that's why we've created some FAQs.

Gold and Silver faqs

Find out answers to some of our most common questions about our Gold and Silver Home Insurance.

Gold and Silver FAQs

Online Documents FAQs

Find out about My Account, My Insurance and viewing your Home Insurance documents online.

Online Documents FAQs

Getting a quote FAQs

View our common questions about getting a Home Insurance quote using Smartquote. An innovative new tool that makes getting a Home Insurance quote quick and easy - we understand your time is valuable.

Getting a quote FAQs

Renewal FAQs

Need help with your Home Insurance Renewal? Our FAQs should help with any queries about renewing your Home Insurance policy and our online payment portal.

Renewal FAQs

Payment FAQs

We understand you may have specific questions about payments and paying for your Home Insurance. Look at our FAQs to see if they can help you.

Payment FAQs

Woman with a wheelbarrow in flooded street

Making A Claim FAQs

Find out about our step-by-step claims process and common questions about making a claim. We provide two ways to make a claim, online or by telephone.

Making A Claim FAQs

Existing customers

If you have an existing Home Insurance policy and need some help, you can view our Frequently Asked Questions for Existing Customers

My Account and My Insurance

View and download your Home Insurance policy documents using My Account and My Insurance.

You’ll need to follow our process to register for My Insurance or My Account to be able to view your online documents.

If you receive your home insurance documents online, you can view them here:

For policies starting with DU ESS or DU XRA go to MyInsurance.

For policies starting with DU HHS go to My Account.

Multi-Pet Discount Terms and Conditions

Legal & General, L&G, L&G – EVERY DAY MATTERS and the Legal & General Logo are registered trade marks of Legal & General Group PLC and are used by Fairmead Insurance Limited under licence. Legal & General Group PLC has no responsibility for the products of Fairmead Insurance Limited or the servicing of those products. This policy is underwritten by Fairmead Insurance Limited which is a member of the Liverpool Victoria General Insurance Group. Fairmead Insurance Limited is not a member of the Legal & General group of companies.

Fairmead Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, Financial Services Register number 202050. Registered in England and Wales Number 00423930. Registered office: 57 Ladymead, Guildford, Surrey, GU1 1DB.