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Frequently asked questions

Information about our Home Insurance.

We understand you may have specific questions about our Home Insurance, that's why we've created some FAQs.

Gold and Silver Home

Houses on a Street  

Find out answers to some of our most common questions about our Gold and Silver Home Insurance.

Documents

Kitchen with computer  

Find out about My Account, My Insurance and viewing your Home Insurance documents online.

Getting a quote

Painting  

View our common questions about getting a Home Insurance quote using Smartquote.


An innovative new tool that makes getting a Home Insurance quote quick and easy - we understand your time is valuable.

Renewals

Man and a computer  

Need help with your Home Insurance Renewal? 


Our FAQs should help with any queries about renewing your Home Insurance policy and our online payment portal.

Payments

Phone  

We understand you may have specific questions about payments and paying for your Home Insurance.


Look at our FAQs to see if they can help you.

Making a claim

Woman with Wheelbarrow  

Find out about our step-by-step claims process and common questions about making a claim.


We provide two ways to make a claim, online or by telephone.

Existing Customers

If you have an existing Home Insurance policy and need some help, you can view our Frequently Asked Questions for Existing Customers

Find out more

My Account and My Insurance

View and download your Legal & General Home Insurance policy documents using My Account and My Insurance.

You’ll need to follow our process to register for My Insurance or My Account to be able to view your online documents.

Landlord FAQs

Our Landlords Insurance protects you and your property. It’s flexible, so you can choose the cover that’s right for you.

Need some help? Our FAQs have some useful information about our Landlords Insurance.

Find out more

Defaqto 5 Star Rating for Home Insurance  


Our Home Insurance Gold has been independently rated 5 Stars by Defaqto.


Defaqto 2 Star Rating for Home Insurance  


Our Home Insurance Silver has been independently rated 2 Stars by Defaqto.

Contact Us

Gold or Silver

If you have a policy number starting with
DU HHS please call:

0370 060 0227

Lines are open:

8am to 8pm Monday to Thursday
8am to 6pm Friday
9am to 1pm Saturday

We're not open on Bank Holidays.

We may record and monitor calls.

Call us on

0370 900 5565

Lines are open:
8am to 8pm Monday to Friday
9am to 5pm Saturday
24 hours for emergencies.

Call charges may vary.

We may record and monitor calls.

Call us on

0800 027 7161

Lines are open:
8am to 8pm Monday to Thursday
8am to 6pm Friday
9am to 5pm Saturday

We're not open on Bank Holidays.

We may record and monitor calls.


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