Getting a quote FAQs

On this page you will find a list of frequently asked questions that should be able to help you.

For more details of what is and isn’t covered, please read our Insurance Product Information Documents and the Policy Booklet, these can be found in the Key Documents section.

Need other questions answered? Find out more in our dedicated FAQ page

Can I save a quote and come back to it at a later date?

Yes, you can save your quote and it’ll be valid for up to 45 days. We’ll store your quote so you can go back to it. Please take a note of your quote reference number.

To go back to your quote, you’ll need to enter your reference number, your date of birth and the postcode of the property you want to insure.

We guarantee your quote for 45 days on the understanding that all your details are correct and don’t change.

Retrieve a quote  for Home insurance

How do I retrieve a quote and how long is it valid for?

When you save a quote, we’ll provide you with a reference number, which is valid for 45 days, as long as the information you provided is correct and doesn’t change.

To go back to your quote, you’ll need to enter your reference number, your date of birth and the postcode of the property you want to insure.

How can I pay for my Home insurance?

You can pay by monthly or annual direct debit at no extra charge or by debit and credit card.

  • Pay by credit/debit card using our online secure payment portal (24/7) 
  • Pay by phone using our automated payment line (24/7): 0370 142 0004. Calls may be recorded and monitored. Call charges will vary.

Can I apply for my Home insurance over the phone?

Yes, you can. Just give us a call on 0370 263 5510. Our UK call centres are open 8am to 8pm Monday to Thursday, 8am to 6pm Friday and 9am to 5pm on Saturday. Call charges may vary. We may record and monitor calls.

Can I pay for my Home insurance over the phone?

Yes. At any stage of the quote process you can call our dedicated call centre team and we can retrieve your quote information, answer your questions and take payment from you.

Just give us a call on 0370 263 5510. Our UK call centres are open 8am to 8pm Monday to Thursday, 8am to 6pm Friday and 9am to 5pm on Saturday. Call charges may vary. We may record and monitor calls.

What happens if I need more cover?

We offer a range of additional cover options that can be added to your Gold and Silver Home insurance policy. You can add additional cover to your quote when buying a new policy, or you can contact online or you can call us on 0370 263 5510. Call charges may vary. We may record and monitor calls.

Can I be covered immediately?

Yes, you can be covered immediately. When you apply online or call in you'll be asked when you'd like to start your policy. Simply ask to start it from today’s date.

Why is my quote being declined?

We're sorry your quotes been declined, as were not able to offer you cover online, please contact our Sales Team who may be able to offer a quotation over the telephone -  0800 197 0990
Lines are open 8am to 8pm Monday to Thursday, 8am to 6pm Friday, 9am to 5pm Saturday. We may record and monitor calls.

I've purchased a policy online and cant tell if my payment has been taken?

Thanks for buying your cover with us. If you've received your confirmation email with a policy number, we've activated your policy. To check about your payments, please contact our Sales Team by calling 0800 197 0990  Lines are open 8am to 8pm Monday to Thursday, 8am to 6pm Friday, 9am to 5pm Saturday. We may record and monitor calls.

I'm building my house/ have building works, can you cover me?

We're sorry we can't offer cover if you're building your own home.

If you're a new or existing customer and your home will be undergoing Building works which doesn't include redecorating, fitting a new kitchen/bathroom then please contact us as this may affect your cover.

You can call our Customer Service Department 0370 060 0227 Lines are open: 8am to 8pm Monday to Thursday, 8am to 6pm Friday, 9am to 5pm Saturday. Call charges may vary. We may record and monitor calls.