Online Documents FAQs

Online documents are currently available for our Home Insurance Gold, Silver, Extra and Essentials customers. If you've already registered for online documents you can log in and view your policy documents:

If your policy number starts with DU ESS or DU XRA go to View - My Insurance if you need further help then contact us by calling 0370 900 3110.

If your policy starts with DU HHS go to View - My Account 

Frequently asked questions about Online documents

Our frequently asked questions should be able to help you with accessing your policy documents through My Insurance or My Account.

If you need further help, you can contact us online or by telephone