Home insurance Online Documents FAQs

In January 2020 Legal & General Insurance Limited was bought by Liverpool Victoria General Insurance Limited (LV=), renamed Fairmead Insurance Limited. As part of the movement of services we’re advising you of a change in how you can access your household policy documents online.

To Register on the My Insurance service click here

The My Insurance portal has been available to view home insurance policy documents for a number of years and therefore you may have previously registered on our portal to view your policy documents. If you have already registered you can login via My Insurance or if you cannot remember your password you can reset it here.

They are secure online portals where you can view and download your Home Insurance policy documents, whenever and wherever you need to.

If you brought, amended or renewed your policy after May 2021 or you have received an email inviting you to register on our My Insurance portal go to My Insurance.

If your policy was purchased or your renewal was before May 2021 and have not received an invite to register on our My Insurance portal go to My Account.  

When your online documents are ready to view, we’ll send you an email to let you know.  The email will have a “View my documents” link which will be unique to you, clicking this and entering your correspondence postcode and the main policy holder date of birth will take you straight through to your documents.  We refer to this as Accountless login as you don’t need to create an account.

If you want to register for My Insurance, creating your own password you can do this too. When your online documents are ready to view, we’ll send you an email to let you know.  The email will have a “View my documents” link.  This link will allow you to view your documents, but also you will see an option to log on if you have registered already, or you can create a new account.

Step one: register and review your details. Use the “View my documents” link within the email and register for My Insurance using the main policyholder details and correspondence address.

Step two: validate your email address. Once you’ve successfully registered for a My Insurance account, you’ll receive a second email to verify.

Step three: activate your account. Click the Activate My Insurance link within the verification email and log-in using the email address and password you set up at registration.

Once logged in, your documents will be ready and waiting for you to view and download.

Once you’ve purchased your policy it can take up to 3 days for your documents to be generated.  When they are ready to view we will send you an email to let you know.

Step one: register and review your details. Use the Register Now link within the email and register for My Insurance using the main policyholder details and correspondence address.

Step two: validate your email address. Once you’ve successfully registered for a My Insurance account, you’ll receive a second email to verify your account.

Step three: activate your account. Click the Activate My Insurance link within the verification email and log-in using the email address and password you set up at registration.

Once logged in, your documents will be ready and waiting for you to view and download.

If your trying to reach My Insurance you can either click through from the email we’ll have sent you, with the link “View my documents” or you can go to www.insurancelandg.com where you will need to log in or register as a new user.

If you’re trying to reach My Account  go to My AccountView - My Account where you can log-in using the email address and password you set up at registration.

Yes. All your documents are saved as PDF documents and open up in Adobe Reader, where you can print them or save them to your computer.

To avoid getting error messages:

Ensure you're using the correct portal to access My Insurance or My Account. 

If you have received an accountless login email you can access the service contained within your unique email you will have received or you can contact us on 0370 900 0201.

If you are registered on the My Insurance portal go to My Insurance if you need further help then contact us by calling 0370 900 0201. Lines are open Monday to Friday 9am - 6pm and Saturday 9am - 1pm.

If you are registered on the My Account portal go to My Account if you need further help then contact us by calling 0345 073 0785. Lines are open Monday to Friday 9am - 6pm and Saturday 9am - 1pm.

When registering: make sure you're using the main policy holder's details, exactly as you provided them, when you purchased the policy. Our system can take up to 2 minutes to process your registration.

When verifying: for My Insurance make sure you've clicked the 'Activate My Insurance' link in your 'My Insurance - Account Created' email we sent you. For My Account it’s the ‘Activate your account’ link we sent you, in your activation email.

When logging in: make sure you're typing your email address and password exactly as you did, when you registered e.g. UserName01 as our system is case sensitive.

If you continue to see error messages whilst using My Insurance, please call our team on 0370 900 0201. 

For My Account call our team on 0345 073 0785.

Call charges may vary. We may record and monitor calls.

You can request online documents by calling us on 0370 900 0201.

Lines are open Monday to Friday 9am - 6pm, Saturday 9am - 1pm. Call charges may vary. We may record and monitor calls.

You can opt out of online documents by calling us on 0370 900 0201.

Lines are open Monday to Friday 9am - 6pm, Saturday 9am - 1pm. Call charges may vary. We may record and monitor calls.

In January 2020 Legal & General Insurance Limited was bought by Liverpool Victoria General Insurance Limited (LV=), renamed Fairmead Insurance Limited. As part of the movement of services from December 2021 your household policy documents will only be accessible via My Insurance. Your other Legal & General products can be viewed via My Account.

For My Insurance please check your spam and/or junk folders, as this email may have been directed there. The email you're looking for will be from ‘insurance@insurancelandg.com’. If you are still unable to find your activation email call our team on 0370 900 0201 lines are open Monday to Friday 9am to 6pm, and Saturday 9am - 1pm.

For My Account please check your spam and/or junk folders, as this email may have been directed there, if you are still unable to find your activation email call our team on 0345 073 0785 lines are open Monday to Friday 9am to 6pm, and Saturday 9am - 1pm.

Sorry we don't offer this service so you'll need to contact us on 0370 900 0201.

Lines are open Monday to Friday, 9am to 6pm and Saturday 9am - 1pm. Call charges will vary. We may record and monitor calls.

If you can’t access your documents, please contact us by either emailing:

For My Account – email enquiries@landg.com or you can also call us on 0345 073 0785.

For My Insurance - email customerservice.gi@landg.com or you can also call us on 0370 900 0201.

Lines are open Monday to Friday 9am - 6pm,  Saturday 9am - 1pm. Call charges may vary. We may record and monitor calls. 

When sending emails, you should not include any personal, financial or banking details, as this method is not a secure way of supplying information. 

Please note that for security reasons we’re only able to reply to your email if your email address is held on our records.

If you've chosen to receive your documents by post, it may take up to 5 days for your pack to arrive, for online documents it may take up to 3 days to receive your email.

If you're visually impaired and would like documents in Braille, large print, audio tape or please call on 0370 900 0201.

Lines are open Monday to Friday, 9am to 6pm and Saturday 9am - 1pm. Call charges will vary. We may record and monitor calls.

Your user ID may be the same as your email address but if this doesn't help, you'll need to select 'Forgotten your User ID' and you'll be asked to complete a few personal details in order to access your account. If you're still unable to access your account please contact our UK call centre on 0370 900 0201 lines are open Monday to Friday 9am - 6pm and Saturday 9am - 1pm. Call charges will vary. We may record and monitor calls.

Please select the ‘Forgotten your password?’ link, you'll be asked to enter your 'User ID' and complete Captcha information (Captcha is so we know that you're not a robot). You'll then be asked to answer some security questions, these are the answers you gave when your first signed up for My Insurance. For further help please contact our UK call centre on 0370 900 0201 lines are open Monday to Friday 9am - 6pm and Saturday 9am - 1pm. Call charges will vary. We may record and monitor calls.

If you're unable to remember your security question/memorable word please contact our UK call centre on 0370 900 0201.

Lines are open Monday to Friday 9am - 6pm and Saturday 9am - 1pm. Call charges will vary. We may record and monitor calls.

Your user ID may be the same as your email address but if this doesn't help, you'll need to select 'Forgotten your User ID' and you'll be asked to complete a few personal details in order to access your account. If you're still unable to access your account please contact us on 0345 073 0785- Lines are open 9am to 6pm Monday to Friday and 9am to 1pm Saturday. Call charges will vary. We may record and monitor calls.

Please select the ‘Forgotten your password?’ link, you'll  be asked to enter your 'User ID' and complete Captcha information (Captcha is so we know that you're not a robot). You'll then  be asked to answer some security questions, these are the answers you gave when your first signed up for My Account. For further help please contact us on 0345 073 0785 - Lines are open 9am to 6pm Monday to Friday and 9am to 1pm Saturday. Call charges will vary. We may record and monitor calls.

If you're unable to remember your security question/memorable word please contact our Customer Service department on 0345 073 0785 - Lines are open 9am to 6pm Monday to Friday and 9am to 1pm Saturday. Call charges will vary. We may record and monitor calls.

When registering for My Account, you must be the main policyholder. If you're an additional policy holder the system won’t recognise your details. Please make sure you use a valid email address to ensure you receive our email updates, document updates and your renewal invitation.

Please call 0345 073 0785 if you have any difficulty - - Lines are open 9am to 6pm Monday to Friday and 9am to 1pm Saturday. Call charges will vary. We may record and monitor calls.