Making A Claim
Make a claim online
Did you know you can register certain claims online with us, using our SmartClaim technology? Watch our video
You'll need a valid email address to make a claim online.
Please ensure you’ve taken all reasonable steps to prevent any further loss or damage. If you're claiming for:
- Contents - except Escape of Water, Leakage of Oil, Fire and Flood
- Personal Possessions only
- Buildings - except Escape of Water, Leakage of Oil, Fire, Flood and Theft
For all other Home Insurance claims, please use:
Make a claim by phone
If you'd prefer to talk to us, or you wish to claim for something that the online claim form doesn’t include, you can call us 24 hours a day, 7 days a week.
We recommend you call us if you're not named on the policy.
If your claim is urgent and there’s high risk that damage could worsen, please contact us by calling:
Call charges will vary. We may record and monitor calls.
We take pride in the claims service we offer and believe it should be as straightforward and fair as possible.
Before you claim
Before you register your claim with us it's important to complete the following steps:
1.Report to the police (if applicable)
2.Check you’re covered, referring to your policy booklet
3.Gather your policy and incident information
Find out more about our step-by-step guide to PDF file: Help with making a claim PDF size: 2.9MB
If you're looking to find out more about our making a claim process, our frequently asked questions pages may help you find the answer.
If you're still unsure or want to talk to us, give us a call and we'll be happy to help you.
What happens next?
When you contact us, we’ll let you know the next steps and then keep in touch by text, email, or phone to let you know what’s happening.
Find out more about PDF file: Help with making a claim PDF size: 2.9MB