Making A Claim

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Make a claim online

Did you know you can register claims online with us, using our SmartClaim technology? 

You'll need a valid email address to make a claim online.

Please ensure you’ve taken all reasonable steps to prevent any further loss or damage. To make a claim for:

Please use:

Make a claim 

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Make a claim by phone

We have very limited members of the team available to help customers due to COVID-19.  We are focussed on retaining critical services but wait times are much longer than usual.  Please only call us if it is absolutely essential. 

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Before you claim

Before you register your claim with us it's important to complete the following steps:

1.Report to the police (if applicable)
2.Check you’re covered, referring to your policy booklet
3.Gather your policy and incident information

Find out more about our step-by-step guide to PDF file: Help with making a claim PDF size: 2.9MB  

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If you're looking to find out more about our making a claim process, our frequently asked questions pages may help you find the answer.

If you're still unsure or want to talk to us, give us a call and we'll be happy to help you.

What happens next?

When you contact us, we’ll let you know the next steps and then keep in touch by text, email, or phone to let you know what’s happening.

Find out more about our step-by-step guide to PDF size: 2.9MB