Online documents are currently available for our Home Insurance Gold, Silver, Extra and Essentials customers. If you've already registered for online documents you can log in and view your policy documents:

If your policy number starts with DU ESS or DU XRA go to My Insurance if you need further help then contact us by calling 0370 900 3110.

If your policy starts with DU HHS go to My Account if you need further help contact us by calling:

0370 900 0201 for Extra or Essentials policies

0370 060 0227 for Gold or Silver policies

Lines are open Monday to Thursday 8am - 8pm, Friday 8am - 6pm and Saturday 9am - 1pm Call charges will vary. We may record and monitor calls.

Frequently asked questions about Online documents

Our frequently asked questions should be able to help you with accessing your policy documents through My Insurance or My Account.