10 March 2021

Our client and customer services

How we have helped our customers, clients and colleagues through an extraoridinary year

The word ‘unprecedented’ has become synonymous with the Covid-19 pandemic, from the radical changes to how we live and work, to the truly tragic scale of the loss of life. 

No amount of disaster recovery planning would have adequately prepared businesses to respond to all the challenges but the way trustee boards, sponsoring companies, advisers, administrators, and insurers have continued to deliver positive outcomes for pension scheme members is something we can be proud of as an industry.

In this report, we’d like to share our experiences with you about how we adapted as a business in the past year. Click here to read the full story