Contact us

Gold and Silver Home Insurance

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For more information about our Home Insurance you can view our frequently asked questions pages.

Home Insurance

Need help with your Home Insurance?

Find out more about the easiest way to contact us with SmartService our online form.

Please be aware that due to reduced resource as a result of COVID-19 it may take us up to four weeks to make non-essential updates via this service. If your change is urgent or requires further information, an advisor will get in touch with you as soon as they can.

Essentials or Extra Customers

If you have a policy number starting with DUESS or DUXRA please call: 0370 900 3110

If you have a policy number starting with DUHHS please call: 0370 900 0201

Lines are open 9am to 6pm Monday to Friday, Closed Saturdays and Sundays.

We're closed on Bank Holidays.

Christmas Eve:  Lines are open 9am to 2pm

New Years Eve: Lines are open 9am to 4pm

Gold and Silver Customers

Please call: 0370 060 0227

Lines are open 9am to 6pm Monday to Friday, Closed Saturdays and Sundays.

We're closed on Bank Holidays.

Christmas Eve:  Lines are open 9am to 2pm

New Years Eve: Lines are open 9am to 4pm

Call charges will vary.

We may record and monitor calls.

Pet Insurance

Customer Services:  0370 060 0071*

Lines are open:
9am to 5pm Monday to Friday
Closed Saturday
Closed Sunday

We're closed on Bank Holidays
Christmas Eve:  Lines are open 9am to 2pm
New Years Eve: Lines are open 9am to 4pm

*Call charges will vary.
Calls may be monitored and recorded.

Landlord insurance

0370 900 5578

Lines are open 9am to 6pm Monday to Friday, Closed Saturdays and Sundays.

We're closed on Bank Holidays.
Christmas Eve:  Lines are open 9am to 2pm
New Years Eve: Lines are open 9am to 4pm

Call charges will vary. We may record and monitor calls.

Travel Insurance

0370 060 0344

Lines are open 9am to 5pm Monday to Friday

We're closed on Bank Holidays

Call charges will vary. Calls may be recorded and monitored.

Lifestyle Insurance

0370 900 3119

Lines are open 9am to 6pm Monday to Friday, Closed Saturdays and Sundays.

We're closed on Bank Holidays.
Christmas Eve:  Lines are open 9am to 2pm
New Years Eve: Lines are open 9am to 4pm

Call charges will vary. We may record and monitor calls.

Family Legal Protection

0370 050 0962

Open 24 hours.

Call charges will vary. Calls may be recorded and monitored.

Home Insurance

You can make a claim online or by phone, find out more about how to make a Home Insurance claim.

Email: homeclaims@landg.com

When sending emails you should not include any personal, financial or banking details, as this method is not a secure way of supplying information.
Please note that for security reasons we're only able to reply to your e-mail, if your email address is held on our records.

Post
Legal & General
PO Box 6984
Birmingham
B5 4BR

Pet Insurance

Find out more about how to make a Pet Insurance claim.

Landlord Insurance

Property Insurance

0370 900 5565 (24 hours for emergencies)

Home Emergency Cover

(provided you have selected Buildings insurance)
0800 072 4680 (24 hours for emergencies)

Legal Expenses, Rent Guarantee and Eviction of Squatters

(if selected)

0370 050 1576 (24 hours for emergencies)

We may record and monitor calls. Call charges will vary.

Travel Insurance claim

Do you need to make a claim on your Travel Insurance or would you like to track an existing one? Find out more about how to make a Travel Insurance claim.

Lifestyle Insurance

We've put together this step-by-step process to guide you through the claims process. Find out more about how to make a Lifestyle Cover Insurance claim.

Family Legal Protection

0370 050 0962

Open 24 hours

Call charges will vary. Calls may be recorded and monitored.

Home Insurance

You can renew your policy online by credit/debit card, using our online payment portal

Or you can renew over the telephone using our automated payment line, by calling 0370 142 0004. Call charges will vary. Calls may be recorded.

The automated payment line is open 24hrs and you'll need your unique 9 digit reference number, your payment amount (this information can be found on your documents) and your postcode to make your payment.

If you pay by Direct Debit, we'll continue to collect your premium by this method, unless you tell us otherwise

If you wish to cancel your policy, please complete the relevant form using SmartService

If you're a Home Insurance Enhanced customer and need to make a renewal payment, please call 0800 316 0281

Landlord Insurance

0370 900 3110

Lines are open 9am to 6pm Monday to Friday, Closed Saturdays and Sundays.

We're closed on Bank Holidays

Call charges will vary. We may record and monitor calls. 

Subject Access Request

E-mail us on: GI.SAR@landg.com

Under data protection law, Subject Access Requests can be submitted verbally or in writing (whether it is in an email, social media message or delivered mail.)

Please be aware, when sending emails you should not include any personal, financial or banking information, as email is not a secure method of communication.

For any written communication, please send your correspondence to:

Legal & General
PO Box 6984
Birmingham
B5 4BR

My privacy rights under GDPR

Please be aware, when sending emails you should not include any personal, financial or banking information, as email is not a secure method of communication.

For any written communication, please send your correspondence to:

Legal & General
PO Box 6984
Birmingham
B5 4BR

Telephone (General Enquiries)

Home Insurance

Essentials or Extra Customers

If you have a policy number starting with DUESS or DUXRA please call: 0370 900 3110

If you have a policy number starting with DUHHS please call: 0370 900 0201

Gold and Silver Customers

Please call: 0370 060 0227

Lines are open 9am to 6pm Monday to Friday.

Lifestyle Insurance: 0370 900 3119

Lines are open 9am to 6pm Monday to Friday.

Landlord Insurance: 0370 900 5578

Lines are open 9am to 6pm Monday to Friday

Pet Insurance existing customer enquiries: 0370 060 2729

Lines are open 9am to 6pm Monday to Friday 

Family Legal Protection existing customer enquiries: 0370 050 0962

Open 24 hours

Travel insurance existing customer enquiries: 0370 060 0344

Lines are open 9am to 5pm Monday to Friday

Please note for all numbers:

We're closed on Bank Holidays

Call charges will vary.

Calls may be recorded and monitored.