Contact us

Gold and Silver Home Insurance

Get a quote in 5 questions using our quick and easy tool. Find out more about our Home Insurance.

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For more information about our Home Insurance you can view our frequently asked questions pages.

0370 263 5510

Lines are open 8am to 8pm Monday to Thursday, 8am to 6pm Friday, 9am to 5pm Saturday. We're not open on Bank Holidays.

Call charges may vary. We may record and monitor calls.

Pet Insurance

Find out more about our Pet Insurance.

Get a quote Get a quote 

0800 197 0881

Lines are open

8am to 8pm Monday to Thursday

8am to 6pm Friday

9am to 5pm Saturday

Calls may be recorded and monitored.

Landlord Insurance

Find out more about our Landlord Insurance.

Get a quote Get a quote 

0800 092 9922

Lines are open 8am to 8pm Monday to Thursday, 8am to 6pm Friday, 9am to 5pm Saturday. We're not open on Bank Holidays.

We may record and monitor calls.

Travel Insurance

Find out more about our Travel Insurance.

0800 197 6829

Lines are open 8am to 7pm Monday to Friday and 9am to 5pm Saturday.

Calls may be recorded and monitored.

Legal & General Travel Insurance is sold and administered by Hood Travel Limited and underwritten by AWP P&C SA. Together, we provide a range of products with a variety of cover options for you to choose from.

Lifestyle Cover Insurance

Find out more about our Lifestyle Cover Insurance.

0800 197 2351

Lines are open 8am to 8pm Monday to Thursday, 8am to 6pm Friday, 9am to 5pm Saturday. We're not open on Bank Holidays.

We may record and monitor calls.

Home Insurance

Need help with your Home Insurance?

Find out more about the easiest way to contact us with SmartService our online form.

Essentials or Extra Customers

If you have a policy number starting with DUESS or DUXRA please call: 0370 900 3110

If you have a policy number starting with DUHHS please call: 0370 900 0201

Lines are open 8am to 8pm Monday to Thursday, 8am to 6pm Friday, 9am to 5pm Saturday.

Gold and Silver Customers

Please call: 0370 060 0227

Lines are open 8am to 8pm Monday to Thursday, 8am to 6pm Friday, 9am to 5pm Saturday.

Call charges will vary.

We may record and monitor calls.

Pet Insurance

If your policy number begins with LAG

Please call:

Customer Services:  0370 060 2729*

Lines are open:
9am to 7pm Monday to Thursday
9am to 5.30pm Friday
10am to 2pm Saturday
Closed Sunday

If your policy number begins with PL

Please call:

Customer Services:  0370 060 0071*

Lines are open:
9am to 7pm Monday to Thursday
9am to 5.30pm Friday
10am to 4pm Saturday
Closed Sunday

*Call charges will vary.
Calls may be monitored and recorded.

Landlord insurance

0370 900 5578

Lines are open 8am to 8pm Monday to Thursday, 8am to 6pm Friday, 9am to 5pm Saturday. Call charges will vary.

We may record and monitor calls.

Travel Insurance

0370 060 0344

Lines are open 8am to 7pm Monday to Friday and 9am to 5pm Saturday.

Call charges will vary. Calls may be recorded and monitored.

Lifestyle Insurance

0370 900 3119

Lines are open 9am to 5pm Monday to Friday and 9am to 5pm Saturday. Call charges will vary.

We may record and monitor calls.

Family Legal Protection

0370 050 0962

Open 24 hours.

Call charges will vary. Calls may be recorded and monitored.

Home Insurance

You can make a claim online or by phone, find out more about how to make a Home Insurance claim.

Email: homeclaims@landg.com

When sending emails you should not include any personal, financial or banking details, as this method is not a secure way of supplying information.
Please note that for security reasons we're only able to reply to your e-mail, if your email address is held on our records.

Post
Legal & General
PO Box 6984
Birmingham
B5 4BR

Pet Insurance

Find out more about how to make a Pet Insurance claim.

Landlord Insurance

Property Insurance

0370 900 5565 (24 hours for emergencies)

Home Emergency Cover

(provided you have selected Buildings insurance)
0800 072 4680 (24 hours for emergencies)

Legal Expenses, Rent Guarantee and Eviction of Squatters

(if selected)

0370 050 1576 (24 hours for emergencies)

We may record and monitor calls. Call charges will vary.

Travel Insurance claim

Do you need to make a claim on your Travel Insurance or would you like to track an existing one? Find out more about how to make a Travel Insurance claim.

Lifestyle Insurance

We've put together this step-by-step process to guide you through the claims process. Find out more about how to make a Lifestyle Cover Insurance claim.

Family Legal Protection

0370 050 0962

Open 24 hours

Call charges will vary. Calls may be recorded and monitored.

Home Insurance

You can renew your policy online by credit/debit card, using our online payment portal

Or you can renew over the telephone using our automated payment line, by calling 0370 142 0004. Call charges will vary. Calls may be recorded.

The automated payment line is open 24hrs and you'll need your unique 9 digit reference number, your payment amount (this information can be found on your documents) and your postcode to make your payment.

If you pay by Direct Debit, we'll continue to collect your premium by this method, unless you tell us otherwise

If you wish to cancel your policy, please complete the relevant form using SmartService

If you're a Home Insurance Enhanced customer and need to make a renewal payment, please call 0800 316 0281

Landlord Insurance

0370 900 3110

Lines are open 8am to 8pm Monday to Thursday, 8am to 6pm Friday, 9am to 5pm Saturday.

Call charges will vary. We may record and monitor calls.

Subject Access Request

E-mail us on: GI.SAR@landg.com

Under data protection law, Subject Access Requests can be submitted verbally or in writing (whether it is in an email, social media message or delivered mail.)

Please be aware, when sending emails you should not include any personal, financial or banking information, as email is not a secure method of communication.

For any written communication, please send your correspondence to:

Legal & General
PO Box 6984
Birmingham
B5 4BR

My privacy rights under GDPR

Please be aware, when sending emails you should not include any personal, financial or banking information, as email is not a secure method of communication.

For any written communication, please send your correspondence to:

Legal & General
PO Box 6984
Birmingham
B5 4BR

Telephone (General Enquiries)

Home Insurance

Essentials or Extra Customers

If you have a policy number starting with DUESS or DUXRA please call: 0370 900 3110

If you have a policy number starting with DUHHS please call: 0370 900 0201

Gold and Silver Customers

Please call: 0370 060 0227

Lines are open 8am to 8pm Monday to Thursday, 8am to 6pm Friday, 9am to 1pm Saturday.

Lifestyle Insurance: 0370 900 3119

Lines are open 8am to 8pm Monday to Thursday, 8am to 6pm Friday, 9am to 1pm Saturday.

Landlord Insurance: 0370 900 5578

Lines are open 8am to 8pm Monday to Thursday, 8am to 6pm Friday, 9am to 1pm Saturday

Pet Insurance existing customer enquiries: 0370 060 2729

Lines are open 8am to 9pm Monday to Friday and 9am to 5pm Saturday

Family Legal Protection existing customer enquiries: 0370 050 0962

Open 24 hours

Travel insurance existing customer enquiries: 0370 060 0344

Lines are open 8am to 7pm Monday to Friday and 9am to 5pm Saturday

Please note for all numbers:

Call charges will vary.

Calls may be recorded and monitored.