Contact us
What do you want to contact us about?
Get a quote
What do you need a quote for?
Home Insurance
Gold and Silver Home Insurance
Get a quote in 5 questions using our quick and easy tool. Find out more about our Home Insurance.
For more information about our Home Insurance you can view our frequently asked questions pages.
Existing customer enquries
What product do you have?
Home Insurance
Home Insurance
Need help with your Home Insurance?
Find out more about the easiest way to contact us with SmartService our online form.
Please be aware that due to reduced resource as a result of COVID-19 it may take us up to four weeks to make non-essential updates via this service. If your change is urgent or requires further information, an advisor will get in touch with you as soon as they can.
Essentials or Extra Customers
If you have a policy number starting with DUESS or DUXRA please call: 0370 900 3110
If you have a policy number starting with DUHHS please call: 0370 900 0201
Lines are open 9am to 6pm Monday to Friday, Closed Saturdays and Sundays.
We're closed on Bank Holidays.
Christmas Eve: Lines are open 9am to 2pm
New Years Eve: Lines are open 9am to 4pm
Gold and Silver Customers
Please call: 0370 060 0227
Lines are open 9am to 6pm Monday to Friday, Closed Saturdays and Sundays.
We're closed on Bank Holidays.
Christmas Eve: Lines are open 9am to 2pm
New Years Eve: Lines are open 9am to 4pm
Call charges will vary.
We may record and monitor calls.
Pet Insurance
Pet Insurance
Customer Services: 0370 060 0071*
Lines are open:
9am to 5pm Monday to Friday
Closed Saturday
Closed Sunday
We're closed on Bank Holidays
Christmas Eve: Lines are open 9am to 2pm
New Years Eve: Lines are open 9am to 4pm
*Call charges will vary.
Calls may be monitored and recorded.
Landlord insurance
Landlord insurance
0370 900 5578
Lines are open 9am to 6pm Monday to Friday, Closed Saturdays and Sundays.
We're closed on Bank Holidays.
Christmas Eve: Lines are open 9am to 2pm
New Years Eve: Lines are open 9am to 4pm
Call charges will vary. We may record and monitor calls.
Travel Insurance
Travel Insurance
0370 060 0344
Lines are open 9am to 5pm Monday to Friday
We're closed on Bank Holidays
Call charges will vary. Calls may be recorded and monitored.
Lifestyle Insurance
Lifestyle Insurance
0370 900 3119
Lines are open 9am to 6pm Monday to Friday, Closed Saturdays and Sundays.
We're closed on Bank Holidays.
Christmas Eve: Lines are open 9am to 2pm
New Years Eve: Lines are open 9am to 4pm
Call charges will vary. We may record and monitor calls.
Family Legal Protection
Family Legal Protection
0370 050 0962
Open 24 hours.
Call charges will vary. Calls may be recorded and monitored.
Make or discuss a claim
What do you need the claim for?
Home Insurance
Home Insurance
You can make a claim online or by phone, find out more about how to make a Home Insurance claim.
Email: homeclaims@landg.com
When sending emails you should not include any personal, financial or banking details, as this method is not a secure way of supplying information.
Please note that for security reasons we're only able to reply to your e-mail, if your email address is held on our records.
Post
Legal & General
PO Box 6984
Birmingham
B5 4BR
Pet Insurance
Pet Insurance
Find out more about how to make a Pet Insurance claim.
Landlord Insurance
Landlord Insurance
Property Insurance
0370 900 5565 (24 hours for emergencies)
Home Emergency Cover
(provided you have selected Buildings insurance)
0800 072 4680 (24 hours for emergencies)
Legal Expenses, Rent Guarantee and Eviction of Squatters
(if selected)
0370 050 1576 (24 hours for emergencies)
We may record and monitor calls. Call charges will vary.
Travel Insurance claim
Travel Insurance claim
Do you need to make a claim on your Travel Insurance or would you like to track an existing one? Find out more about how to make a Travel Insurance claim.
Lifestyle Insurance
Lifestyle Insurance
We've put together this step-by-step process to guide you through the claims process. Find out more about how to make a Lifestyle Cover Insurance claim.
Family Legal Protection
Family Legal Protection
0370 050 0962
Open 24 hours
Call charges will vary. Calls may be recorded and monitored.
Make a renewal payment
What do you want to make a renewal payment for?
Home Insurance
Home Insurance
You can renew your policy online by credit/debit card, using our online payment portal
Or you can renew over the telephone using our automated payment line, by calling 0370 142 0004. Call charges will vary. Calls may be recorded.
The automated payment line is open 24hrs and you'll need your unique 9 digit reference number, your payment amount (this information can be found on your documents) and your postcode to make your payment.
If you pay by Direct Debit, we'll continue to collect your premium by this method, unless you tell us otherwise
If you wish to cancel your policy, please complete the relevant form using SmartService
If you're a Home Insurance Enhanced customer and need to make a renewal payment, please call 0800 316 0281
Landlord Insurance
Landlord Insurance
0370 900 3110
Lines are open 9am to 6pm Monday to Friday, Closed Saturdays and Sundays.
We're closed on Bank Holidays
Call charges will vary. We may record and monitor calls.
Subject Access Request
Subject Access Request
E-mail us on: GI.SAR@landg.com
Under data protection law, Subject Access Requests can be submitted verbally or in writing (whether it is in an email, social media message or delivered mail.)
Please be aware, when sending emails you should not include any personal, financial or banking information, as email is not a secure method of communication.
For any written communication, please send your correspondence to:
Legal & General
PO Box 6984
Birmingham
B5 4BR
My privacy rights under GDPR
My privacy rights under GDPR
Please be aware, when sending emails you should not include any personal, financial or banking information, as email is not a secure method of communication.
For any written communication, please send your correspondence to:
Legal & General
PO Box 6984
Birmingham
B5 4BR
Telephone (General Enquiries)
Home Insurance
Essentials or Extra Customers
If you have a policy number starting with DUESS or DUXRA please call: 0370 900 3110
If you have a policy number starting with DUHHS please call: 0370 900 0201
Gold and Silver Customers
Please call: 0370 060 0227
Lines are open 9am to 6pm Monday to Friday.
Lifestyle Insurance: 0370 900 3119
Lines are open 9am to 6pm Monday to Friday.
Landlord Insurance: 0370 900 5578
Lines are open 9am to 6pm Monday to Friday
Pet Insurance existing customer enquiries: 0370 060 2729
Lines are open 9am to 6pm Monday to Friday
Family Legal Protection existing customer enquiries: 0370 050 0962
Open 24 hours
Travel insurance existing customer enquiries: 0370 060 0344
Lines are open 9am to 5pm Monday to Friday
Please note for all numbers:
We're closed on Bank Holidays
Call charges will vary.
Calls may be recorded and monitored.