Telephone If your policy number begins with LAG Call 0370 060 2730 Monday 23rd December - 9am to 7pm Tuesday 24th December - 8am to 4pm Wednesday 25th December - Closed Thursday 26th December Closed Friday 27th December - 9am to 5.30pm Saturday 28th December - 10am to 4pm Monday 30th December - 9am to 7pm Tuesday 31st December - 8am to 4pm Wednesday 1st January 2020 - Closed Thursday 2nd January 2020 - 9am to 7pm If your policy number begins with PL Call 0370 060 0078 Monday 23rd December - 9am to 7pm Tuesday 24th December - 9am to 4pm Wednesday 25th December - Closed Thursday 26th December Closed Friday 27th December - 9am to 5.30pm Saturday 28th December - 10am to 1pm Monday 30th December - 9am to 6pm Tuesday 31st December - 9am to 4pm Wednesday 1st January 2020 - Closed Thursday 2nd January 2020 - 9am to 7pm Call charges will vary. Calls may be recorded and monitored.

Christmas and New Year opening hours

Q: Home Insurance New Quotes

Telephone Gold and Silver: 0370 263 5510 Monday 23rd December - 8am to 8pm Tuesday 24th December - 8am to 4pm Wednesday 25th December - Closed Thursday 26th December - Closed Friday 27th December - 8am to 6pm Saturday 28th December - 9am to 1pm Monday 30th December - 8am to 6pm Tuesday 31st December - 8am to 4pm Wednesday 1st January 2020 - Closed Call charges will vary. We may record and monitor calls.

Q: Home Insurance Existing Customers

Telephone Gold and Silver: 0370 060 0227 Essentials or Extra: 0370 900 3110 Claims line: 0370 900 5565 (Please note out of hours calls will be managed by our out of hours service) Tuesday 24th December - 8am to 4pm Wednesday 25th December - Closed Thursday 26th December - Closed Friday 27th December - 8am to 6pm Saturday 28th December - 9am to 1pm Sunday 29th December - Closed Monday 30th December - 8am to 6pm Tuesday 31st December - 8am to 4pm Wednesday 1st January 2020 - Closed Claims For claims, you can make a claim online or you can call us 24 hours a day, 7 days a week on 0370 900 5565(Please note out of hours calls will be managed by our out of hours service) Monday 23rd December - 8am to 8pm Tuesday 24th December – 8am to 4pm Wednesday 25th December – Closed Thursday 26th December – Closed Friday 27th December – 8am to 6pm Saturday 28th December – 9am to 5pm Monday 30th December – 8am to 8pm Tuesday 31st December – 8am to 4pm Wednesday 1st January 2020 – Closed Thursday 2nd January - 8am to 8pm Home Emergency is available 24 hours a day, 7 days a week . Gold Customers: 0800 072 4789 Silver Customers: 0800 197 1699 Essentials Customers: 0800 072 4680 Extra Customers: 0800 072 4321 Home emergency service provided by AXA Assistance (UK) Limited Calls may be recorded and monitored. Call charges will vary for 03 numbers.

Q: Pet Insurance Sales and Customer Service

Telephone New quotes: 0800 197 0881 Monday 23rd December - 8am to 8pm Tuesday 24th December - 8am to 4pm Wednesday 25th December - Closed Thursday 26th December Closed Friday 27th December - 8am to 6pm Saturday 28th December - 9am to 1pm Monday 30th December - 8am to 6pm Tuesday 31st December - 8am to 4pm Wednesday 1st January 2020 - Closed Thursday 2nd January 2020 - 8am to 8pm Customer Service If your policy number begins with PL , please call: 0370 060 0071 Monday 23rd December - 9am to 7pm Tuesday 24th December - 9am to 4pm Wednesday 25th December - Closed Thursday 26th December Closed Friday 27th December - 9am to 5.30pm Saturday 28th December - 10am to 1pm Monday 30th December - 9am to 6pm Tuesday 31st December - 9am to 4pm Wednesday 1st January 2020 - Closed Thursday 2nd January 2020 - 9am to 7pm If your policy begins with LAG , please call: 0370 060 2729 Monday 23rd December - 9am to 7pm Tuesday 24th December - 8am to 4pm Wednesday 25th December - Closed Thursday 26th December Closed Friday 27th December - 9am to 5.30pm Saturday 28th December - 10am to 4pm Monday 30th December - 9am to 7pm Tuesday 31st December - 8am to 4pm Wednesday 1st January 2020 - Closed Thursday 2nd January 2020 - 9am to 7pm Call charges will vary. Calls may be recorded and monitored.

Q: Landlord Insurance Customers

Telephone New quotes: 0800 092 9922 Existing customers: 0370 900 5578 Monday 23rd December - 8am to 8pm Tuesday 24th December - 8am to 4pm Wednesday 25th December - Closed Thursday 26th December - Closed Friday 27th December - 8am to 6pm Saturday 28th December - 9am to 1pm Monday 30th December - 8am to 6pm Tuesday 31st December - 8am to 4pm Wednesday 1st January 2020 - Closed Claims Property insurance 0370 900 5565 (24 hour) Home Emergency Cover (provided you have selected buildings insurance) 0800 072 4680 (24 hour) Legal expenses, rent guarantee and eviction of squatters (if selected) 0370 050 1576 (24 hour) Calls may be recorded and monitored. Call charges will vary for 03 numbers.

Q: Lifestyle Cover Insurance Customers

Telephone New quotes: 0800 197 2351 Existing customers: 0370 900 3119 Sickness claims: 0800 072 8315 Unemployment claims: 0800 072 8316 (Our Claims lines are normally open Monday to Friday 9am - 5pm) Monday 23rd December - 8am to 8pm: Claims - 9am to 5pm Tuesday 24th December - 8am to 4pm: Claims - 9am to 4pm Wednesday 25th December - Closed Thursday 26th December - Closed Friday 27th December - 8am - 6pm: Claims - 9am to 5pm Saturday 28th December - 9am to 1pm Monday 30th December - 8am - 6pm: Claims - 9am to 5pm Tuesday 31st December - 8am to 4pm: Claims - 9am to 4pm Wednesday 1st January 2020 – Closed Calls may be recorded and monitored. Call charges will vary for 03 numbers.

Home Insurance New Quotes

Telephone

Gold and Silver: 0370 263 5510

Monday 23rd December - 8am to 8pm
Tuesday 24th December - 8am to 4pm
Wednesday 25th December - Closed
Thursday 26th December - Closed
Friday 27th December - 8am to 6pm
Saturday 28th December - 9am to 1pm
Monday 30th December - 8am to 6pm
Tuesday 31st December - 8am to 4pm
Wednesday 1st January 2020 - Closed

Call charges will vary. We may record and monitor calls.

Home Insurance Existing Customers

Telephone

Gold and Silver: 0370 060 0227
Essentials or Extra: 0370 900 3110
Claims line: 0370 900 5565 (Please note out of hours calls will be managed by our out of hours service)

Tuesday 24th December - 8am to 4pm
Wednesday 25th December - Closed
Thursday 26th December - Closed
Friday 27th December - 8am to 6pm
Saturday 28th December - 9am to 1pm
Sunday 29th December - Closed
Monday 30th December - 8am to 6pm
Tuesday 31st December - 8am to 4pm
Wednesday 1st January 2020 - Closed

Claims

For claims, you can make a claim online or you can call us 24 hours a day, 7 days a week on 0370 900 5565(Please note out of hours calls will be managed by our out of hours service)

Monday 23rd December - 8am to 8pm
Tuesday 24th December – 8am to 4pm
Wednesday 25th December – Closed
Thursday 26th December – Closed
Friday 27th December – 8am to 6pm
Saturday 28th December – 9am to 5pm
Monday 30th December – 8am to 8pm
Tuesday 31st December – 8am to 4pm
Wednesday 1st January 2020 – Closed
Thursday 2nd January - 8am to 8pm

Home Emergency is available 24 hours a day, 7 days a week.

Gold Customers: 0800 072 4789
Silver Customers: 0800 197 1699
Essentials Customers: 0800 072 4680
Extra Customers: 0800 072 4321

Home emergency service provided by AXA Assistance (UK) Limited

Calls may be recorded and monitored. Call charges will vary for 03 numbers.

Pet Insurance Sales and Customer Service

Telephone

New quotes: 0800 197 0881

Monday 23rd December - 8am to 8pm
Tuesday 24th December - 8am to 4pm
Wednesday 25th December - Closed
Thursday 26th December Closed
Friday 27th December - 8am to 6pm
Saturday 28th December - 9am to 1pm
Monday 30th December - 8am to 6pm
Tuesday 31st December - 8am to 4pm
Wednesday 1st January 2020 - Closed
Thursday 2nd January 2020 - 8am to 8pm

Customer Service

If your policy number begins with PL, please call: 0370 060 0071

Monday 23rd December - 9am to 7pm
Tuesday 24th December - 9am to 4pm
Wednesday 25th December - Closed
Thursday 26th December Closed
Friday 27th December - 9am to 5.30pm
Saturday 28th December - 10am to 1pm
Monday 30th December - 9am to 6pm
Tuesday 31st December - 9am to 4pm
Wednesday 1st January 2020 - Closed
Thursday 2nd January 2020 - 9am to 7pm

If your policy begins with LAG, please call: 0370 060 2729

Monday 23rd December - 9am to 7pm
Tuesday 24th December - 8am to 4pm
Wednesday 25th December - Closed
Thursday 26th December Closed
Friday 27th December - 9am to 5.30pm
Saturday 28th December - 10am to 4pm
Monday 30th December - 9am to 7pm
Tuesday 31st December - 8am to 4pm
Wednesday 1st January 2020 - Closed
Thursday 2nd January 2020 - 9am to 7pm

Call charges will vary. Calls may be recorded and monitored.

Pet Insurance Claims

Telephone

If your policy number begins with LAG Call 0370 060 2730

If your policy number begins with PL Call 0370 060 0078

Call charges will vary. Calls may be recorded and monitored.

Landlord Insurance Customers

Telephone

New quotes: 0800 092 9922
Existing customers: 0370 900 5578

Claims

Property insurance
0370 900 5565 (24 hour)

Home Emergency Cover
(provided you have selected buildings insurance)
0800 072 4680 (24 hour)

Legal expenses, rent guarantee and eviction of squatters (if selected)
0370 050 1576 (24 hour)

Calls may be recorded and monitored. Call charges will vary for 03 numbers.

Travel Insurance Customers

Telephone

Sales 0800 197 6829
Customer Service 0370 060 0344

Monday 23rd December - 8am to 7pm
Tuesday 24th December - 8am to 1pm
Wednesday 25th December - Closed
Thursday 26th December Closed
Friday 27th December - 9am to 5pm
Saturday 28th December - 9am to 5pm
Monday 30th December - 9am to 5pm
Tuesday 31st December - 8am to 1pm
Wednesday 1st January 2020 - Closed
Thursday 2nd January 2020 - 8am to 7pm

Calls charges will vary. Calls may be recorded or monitored.

Claims

Find out how to make a claim.

Lifestyle Cover Insurance Customers

Telephone

New quotes: 0800 197 2351
Existing customers: 0370 900 3119
Sickness claims: 0800 072 8315
Unemployment claims: 0800 072 8316

(Our Claims lines are normally open Monday to Friday 9am - 5pm)

Monday 23rd December - 8am to 8pm: Claims - 9am to 5pm
Tuesday 24th December - 8am to 4pm: Claims - 9am to 4pm
Wednesday 25th December - Closed
Thursday 26th December - Closed
Friday 27th December - 8am - 6pm: Claims - 9am to 5pm
Saturday 28th December - 9am to 1pm
Monday 30th December - 8am - 6pm: Claims - 9am to 5pm
Tuesday 31st December - 8am to 4pm: Claims - 9am to 4pm
Wednesday 1st January 2020 – Closed

Calls may be recorded and monitored. Call charges will vary for 03 numbers.

FAQs

We understand you may have specific questions about our Home insurance, that's why we've created some FAQs.

Pet Insurance FAQs

Pet insurance can help to cover the cost of unexpected vet fees when your pet needs treatment due to an accident or illness.

Find some of the question we're frequently asked about our Pet Insurance policy.

Multi-Pet Discount Terms and Conditions

Legal & General, L&G, L&G – EVERY DAY MATTERS and the Legal & General Logo are registered trade marks of Legal & General Group PLC and are used by Fairmead Insurance Limited under licence. Legal & General Group PLC has no responsibility for the products of Fairmead Insurance Limited or the servicing of those products. This policy is underwritten by Fairmead Insurance Limited which is a member of the Liverpool Victoria General Insurance Group. Fairmead Insurance Limited is not a member of the Legal & General group of companies.

Fairmead Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, Financial Services Register number 202050. Registered in England and Wales Number 00423930. Registered office: 57 Ladymead, Guildford, Surrey, GU1 1DB.