Christmas and New Year opening hours
Home Insurance New Quotes
Telephone
Gold and Silver: 0370 263 5510
Monday 23rd December - 8am to 8pm
Tuesday 24th December - 8am to 4pm
Wednesday 25th December - Closed
Thursday 26th December - Closed
Friday 27th December - 8am to 6pm
Saturday 28th December - 9am to 1pm
Monday 30th December - 8am to 6pm
Tuesday 31st December - 8am to 4pm
Wednesday 1st January 2020 - Closed
Call charges will vary. We may record and monitor calls.
Home Insurance Existing Customers
Telephone
Gold and Silver: 0370 060 0227
Essentials or Extra: 0370 900 3110
Claims line: 0370 900 5565 (Please note out of hours calls will be managed by our out of hours service)
Tuesday 24th December - 8am to 4pm
Wednesday 25th December - Closed
Thursday 26th December - Closed
Friday 27th December - 8am to 6pm
Saturday 28th December - 9am to 1pm
Sunday 29th December - Closed
Monday 30th December - 8am to 6pm
Tuesday 31st December - 8am to 4pm
Wednesday 1st January 2020 - Closed
Claims
For claims, you can make a claim online or you can call us 24 hours a day, 7 days a week on 0370 900 5565(Please note out of hours calls will be managed by our out of hours service)
Monday 23rd December - 8am to 8pm
Tuesday 24th December – 8am to 4pm
Wednesday 25th December – Closed
Thursday 26th December – Closed
Friday 27th December – 8am to 6pm
Saturday 28th December – 9am to 5pm
Monday 30th December – 8am to 8pm
Tuesday 31st December – 8am to 4pm
Wednesday 1st January 2020 – Closed
Thursday 2nd January - 8am to 8pm
Home Emergency is available 24 hours a day, 7 days a week.
Gold Customers: 0800 072 4789
Silver Customers: 0800 197 1699
Essentials Customers: 0800 072 4680
Extra Customers: 0800 072 4321
Home emergency service provided by AXA Assistance (UK) Limited
Calls may be recorded and monitored. Call charges will vary for 03 numbers.
Pet Insurance Sales and Customer Service
Telephone
New quotes: 0800 197 0881
Monday 23rd December - 8am to 8pm
Tuesday 24th December - 8am to 4pm
Wednesday 25th December - Closed
Thursday 26th December Closed
Friday 27th December - 8am to 6pm
Saturday 28th December - 9am to 1pm
Monday 30th December - 8am to 6pm
Tuesday 31st December - 8am to 4pm
Wednesday 1st January 2020 - Closed
Thursday 2nd January 2020 - 8am to 8pm
Customer Service
If your policy number begins with PL, please call: 0370 060 0071
Monday 23rd December - 9am to 7pm
Tuesday 24th December - 9am to 4pm
Wednesday 25th December - Closed
Thursday 26th December Closed
Friday 27th December - 9am to 5.30pm
Saturday 28th December - 10am to 1pm
Monday 30th December - 9am to 6pm
Tuesday 31st December - 9am to 4pm
Wednesday 1st January 2020 - Closed
Thursday 2nd January 2020 - 9am to 7pm
If your policy begins with LAG, please call: 0370 060 2729
Monday 23rd December - 9am to 7pm
Tuesday 24th December - 8am to 4pm
Wednesday 25th December - Closed
Thursday 26th December Closed
Friday 27th December - 9am to 5.30pm
Saturday 28th December - 10am to 4pm
Monday 30th December - 9am to 7pm
Tuesday 31st December - 8am to 4pm
Wednesday 1st January 2020 - Closed
Thursday 2nd January 2020 - 9am to 7pm
Call charges will vary. Calls may be recorded and monitored.
Pet Insurance Claims
Telephone
If your policy number begins with LAG Call 0370 060 2730
Monday 23rd December - 9am to 7pm
Tuesday 24th December - 8am to 4pm
Wednesday 25th December - Closed
Thursday 26th December Closed
Friday 27th December - 9am to 5.30pm
Saturday 28th December - 10am to 4pm
Monday 30th December - 9am to 7pm
Tuesday 31st December - 8am to 4pm
Wednesday 1st January 2020 - Closed
Thursday 2nd January 2020 - 9am to 7pm
If your policy number begins with PL Call 0370 060 0078
Monday 23rd December - 9am to 7pm
Tuesday 24th December - 9am to 4pm
Wednesday 25th December - Closed
Thursday 26th December Closed
Friday 27th December - 9am to 5.30pm
Saturday 28th December - 10am to 1pm
Monday 30th December - 9am to 6pm
Tuesday 31st December - 9am to 4pm
Wednesday 1st January 2020 - Closed
Thursday 2nd January 2020 - 9am to 7pm
Call charges will vary. Calls may be recorded and monitored.
Landlord Insurance Customers
Telephone
New quotes: 0800 092 9922
Existing customers: 0370 900 5578
Monday 23rd December - 8am to 8pm
Tuesday 24th December - 8am to 4pm
Wednesday 25th December - Closed
Thursday 26th December - Closed
Friday 27th December - 8am to 6pm
Saturday 28th December - 9am to 1pm
Monday 30th December - 8am to 6pm
Tuesday 31st December - 8am to 4pm
Wednesday 1st January 2020 - Closed
Claims
Property insurance
0370 900 5565 (24 hour)
Home Emergency Cover
(provided you have selected buildings insurance)
0800 072 4680 (24 hour)
Legal expenses, rent guarantee and eviction of squatters (if selected)
0370 050 1576 (24 hour)
Calls may be recorded and monitored. Call charges will vary for 03 numbers.
Travel Insurance Customers
Telephone
Sales 0800 197 6829
Customer Service 0370 060 0344
Monday 23rd December - 8am to 7pm
Tuesday 24th December - 8am to 1pm
Wednesday 25th December - Closed
Thursday 26th December Closed
Friday 27th December - 9am to 5pm
Saturday 28th December - 9am to 5pm
Monday 30th December - 9am to 5pm
Tuesday 31st December - 8am to 1pm
Wednesday 1st January 2020 - Closed
Thursday 2nd January 2020 - 8am to 7pm
Calls charges will vary. Calls may be recorded or monitored.
Claims
Find out how to make a claim.
Lifestyle Cover Insurance Customers
Telephone
New quotes: 0800 197 2351
Existing customers: 0370 900 3119
Sickness claims: 0800 072 8315
Unemployment claims: 0800 072 8316
(Our Claims lines are normally open Monday to Friday 9am - 5pm)
Monday 23rd December - 8am to 8pm: Claims - 9am to 5pm
Tuesday 24th December - 8am to 4pm: Claims - 9am to 4pm
Wednesday 25th December - Closed
Thursday 26th December - Closed
Friday 27th December - 8am - 6pm: Claims - 9am to 5pm
Saturday 28th December - 9am to 1pm
Monday 30th December - 8am - 6pm: Claims - 9am to 5pm
Tuesday 31st December - 8am to 4pm: Claims - 9am to 4pm
Wednesday 1st January 2020 – Closed
Calls may be recorded and monitored. Call charges will vary for 03 numbers.