For more information about your cover see our COVID-19 FAQs
Our Customer Contact Teams are now mostly working from home, in order to help stop the spread of COVID-19. For all customer service and claims queries, find out how to get in touch below. If you do need to call us, it may take a little longer than usual to answer your call.
Home Emergency Cover
If you have an emergency and you have Home Emergency Cover (you can find this in your policy documents, but this cover doesn't apply to tenants), you should call us on 0800 072 4789
Home emergency service provided by AXA Assistance (UK) Limited. Calls may be recorded and monitored.
You can make a new claim by visiting our dedicated claims page
For existing claims or anything else, please contact us by email using firstname.lastname@example.org
If you have an existing claim with a supplier or if you have a supplier you are already dealing with, please contact them in the first instance.
Customer Service Enquiries
For Customer Service enquires, you can submit requests using SmartService
Find out how to make a claim by visiting our claims page
For anything else, you can submit requests by emailing email@example.com
Accident Sickness and Unemployment Insurance
You can make a new claim by emaling your policy number and name to ASU.firstname.lastname@example.org and one of the team will then get in touch with you.
For Customer Service enquires, you can submit requests by emailing email@example.com