I'm struggling financially as a result of coronavirus (COVID-19), can I request a payment holiday?
What is covered under buildings insurance?
What is covered under contents insurance?
Do you cover wear and tear?
What is trace and access?
What does Family Legal Protection cover?
What is covered by Home Emergency Cover?
I want to add/remove a section of cover, how do I do this?
I'm moving home/house, what do I need to do about my cover and storage?
My mortgage lender has asked to be noted on my policy/I need proof of Buildings Insurance?
Where do I send in my valuation for my valuable items?
What information needs to be included on my valuation?
How do I send you Power of Attorney documents?
How do I add pedal cycle cover to my policy?
There’s been a change to the number of bedrooms or an extension in my home, what do I need to do?
How do I make a complaint?
Do you offer a no claims discount?
What’s the difference between standard and extended accidental damage?
Will my home insurance automatically renew?
How do I opt out of automatic renewal?
What happens if my policy has renewed automatically but I’ve taken insurance elsewhere?