Making A Claim FAQs

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We understand how distressing loss or damage to your home can be, get further help with our step-by-step claims process and our FAQs.

If you can't find the answer you're looking for, then call 0370 900 5565 and speak to one of our call centre team.

Lines are open 8am – 6pm Monday to Friday and 9am – 5pm Saturday. Call charges will vary. We may record and monitor calls.