It’s true to say that our customers put their faith in our products and brand. We believe that it’s not just what we do, but how we do it that matters.

That's why we've invested in our claims teams and our claims systems to make sure our customers receive the service they need at their time of need. 
 
Please note that our home insurance is designed to cover certain unforeseen events and doesn't cover everything. It doesn't cover things like general wear and tear or damage that happens gradually over a period of time. There's also an excess on each claim. 
 
We may not be able to offer cover in certain circumstances to new customers who’ve experienced a previous loss or claim.
 
We want to share with you some real life experiences of our customers and how Home Insurance has made a real difference to their lives.

Sarah's Story

Watch Sarah's video and hear her story

Sarah had a house fire while she and her family were at home. She tells us what a relief it was knowing she had home insurance and her claims experience.