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Making a Claim.

We understand how distressing loss or damage to your home can be and we aim to make your claims experience as quick and hassle-free as possible with our step-by-step claims process. We provide two ways to make a claim, online or by telephone.

Before you claim


Before you register your claim with us it's important to complete the following steps:

  1. Report to the police (if applicable)
  2. Check you’re covered, referring to your policy booklet
  3. Gather your policy and incident information

Find out more about our step-by-step guide to Help with making a claim (PDF: 1070KB)  


Spirit Level  

If you're looking to find out more about our making a claim process, our frequently asked questions pages may help you find the answer.

If you're still unsure or want to talk to us, give us a call and we'll be happy to help you.

Register online

Living Room  

For non-emergency claims you can notify us using our online claim form.

Use the online claim form if:

  • Something has been damaged
  • There's been a water leak
  • Something has been lost
  • Freezer contents have been affected

Once you've submitted your claim we'll call you at a time selected by you, to talk you through next steps.

Before you claim. please ensure you've taken all reasonable steps to prevent any further loss or damage.

Register by phone

Woman with Wheelbarrow  

If you'd prefer to talk to us, or you wish to claim for something that the online claim form doesn’t include, you can call us 24 hours a day, 7 days a week.

We recommend you call us if:

  • There's been a flood or fire
  • Something has been stolen
  • Damage has been caused by bad weather
  • You suspect subsidence damage
  • Damage has been caused by falling trees
  • You're not named on the policy

We may record and monitor calls.

What happens next?

In our initial call we'll discuss the next steps and then keep in touch by phone, text and email to let you know what's happening.

  • We'll appoint a personal case manager to manage your claim and once cover has been confirmed, settle your claim as quickly as possible.
  • We may also appoint a specialist to visit you, in which case your personal case manager will let you know.

Find out more about  Help with making a claim (PDF: 1070KB)  

Home Emergency Cover

If you have an emergency and you have Home Emergency Cover (you can find this on your policy documents, but this cover doesn't apply to tenants), you should call us on one of the following numbers:

Gold Customers:
0800 072 4789 

Silver Customers:
0800 197 1699

Essentials Customers:
0800 072 4680

Extra Customers:
0800 072 4321

Home emergency service provided by AXA Assistance (UK) Limited

Call charges may vary. Calls may be recorded and monitored.

Family Legal Protection

If you need to make a claim for legal expenses please call:

Family Legal Protection: 0370 050 0962

Family Legal Protection is managed by DAS Legal Expenses Insurance Company Limited.

Call charges may vary. Calls may be recorded and monitored.

Need further help?

As part of your Legal & General policy, you can call our helplines for assistance. All lines are open 24 hours a day, 7 days a week (except Bank Holidays):

Legal Help: 0370 050 0962

Expert advice or legal or tax problem that directly affects you.

Domestic Emergency: 0800 408 9103

Advice in the case of a home emergency and you don't already have Home Emergency cover.

National Gas Emergency: 0800 111 999

Assistance in the event of a suspected gas leak.

Call charges may vary. Calls may be recorded and monitored.

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