Frequently Asked Questions

We understand you may have specific questions about Homeshare Insurance, that's why we've created some FAQs.

Homeshare Insurance is underwritten by Great Lakes Insurance SE and distributed by Slice Labs UK Limited.

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How do I get a Homeshare quote?

Homeshare cover is provided by Slice Labs UK Limited please go to Slice to get a quote.

Why does my Homeshare policy cover risks that my Home Insurance policy doesn't? For example 'Infestation Liability'.

Homeshare policies are designed to cover properties on a short term basis and doesn't provide some of the cover that may be offered with your Home Insurance.

Homeshare will protect you from things such as:

  • Excessive Use of Internet – up to £1,000
  • Infestation – up to £5,000
  • Property of Guests – up to £2,500
  • Rental Interruption Cover
  • Vandalism and Malicious Damage by Guest

For full details of the cover and exclusions, please read the Key Documents.

How do I make a claim?

To make a claim on your Homeshare Insurance please go to Slice.

Slice will respond to your claim within 24 hours and commit to a fast and fair settlement process. You may also report a claim by calling the 24-hour claims line at 01782 339 152. The 24-hour claims line is managed by the loss adjusting firm Davies Group Limited.

Calls may recorded and monitored. Call charges will vary.

If I've made a Homeshare claim and have a Home Insurance policy with you, do I need to tell you?

If you have a Legal and General Home Insurance policy, you don't need to tell us, but if you have a Home Insurance policy with a different provider, you may need to tell them about a Homeshare claim.

Can I add Homeshare Insurance to my Household insurance policy?

No, Homeshare Insurance cant be added to your Home Insurance policy.

Why can you offer me Homeshare Insurance but not Home insurance?

Homeshare Insurance is designed for letting out your property short term, Home insurance is designed typically for living in a property full time.

Home Insurance eligibility depends on many different factors, so we may not be able to offer you cover.

How do I contact Slice about my policy?

Please go to the 'Profile' section of the Slice website, to access your policy details.

You can contact Slice by calling 0330 808 5483 or email helpme@slice.is

Calls may recorded and monitored. Call charges will vary.

I couldnt insure my holiday let with you, why can I take out Homeshare Insurance?

Our Home Insurance policies are typically for people who live in their property full time, Homeshare is designed for people who are letting out their property on a short term basis.

Why cant I see details of my Homeshare policy in My Account?

Homeshare Insurance is underwritten by Great Lakes Insurance SE and distributed by Slice Labs UK Limited, so we don’t hold any of your policy information, so you need to contact Slice for information about your Homeshare policy.

How do I make a complaint about my Homeshare Insurance?

We're sorry you want to make a complaint. Please contact Slice directly by calling 0330 808 5483 or you can email helpme@slice.is at any time.

Calls may recorded and monitored. Call charges will vary.

Slice aim to resolve your concerns, whenever possible, by close of business on the third working day after they receive your complaint. If this isn't possible, Slice aim to acknowledge your complaint in writing no later than five working days after receipt.

Homeshare Insurance is brought to you by Legal & General Distribution Services Limited, registered in England and Wales company number 8083925, registered office One Coleman Street, London EC2R 5AA.

Homeshare Insurance is distributed and administered by Slice. Slice is a trading name of Slice Labs UK Limited registered in England and Wales company number 10341261, registered office 5 New Street Square, London, United Kingdom, EC4A 3TW. Slice Labs UK Limited is an Appointed Representative of Ambant Underwriting Services Limited, a company authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 597301 to carry on insurance distribution activities.

By choosing to find out more about Homeshare Insurance you will be redirected to the website operated by Slice Labs UK Limited.

Legal & General Distribution Services Limited will receive commission from Slice Labs UK Limited on any Homeshare Insurance policies purchased via this website following the referral by Legal & General Distribution Services Limited.

Homeshare Insurance is underwritten by Great Lakes Insurance SE which is authorised by Bundesanstalt für Finanzdienstleistungsaufsicht in Germany and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority.