How to make an Over 50s Life Insurance claim

We understand it can be distressing to make a claim. Our dedicated claims team are trained by the Samaritans and will be there to talk to your loved ones and take the pressure off during this difficult time.

We want to help with a stress-free claims process and rest assured that each claim will be treated individually and personally.

We will need the following when we are notified of an Over 50s Life Insurance claim.

  • Death certificate
  • A Will, if one is held, which must be signed and witnessed
  • The date of the policyholder’s death and the claimants contact details
  • The policy number

Our claims team will let you know if there is anything else needed at the time of claim.

To make a claim call us on: 0800 009 3506

9am to 5.00pm Monday to Friday
We may record and monitor calls.

If calling from abroad, call: +44 1273 374 665
Calls are charged at the prevailing international rate.

To contact us by post, write to:

Claims Department,
Legal & General Assurance Society Limited,
City Park,
The Droveway,
East Sussex,
BN3 7PY.

Or email us:

What happens next?

We'll deal with the claim as quickly as we can, but sometimes we need to refer to third parties and this can cause a slight delay. But our staff will always be on hand to discuss the next steps and answer any questions in the meantime.

People to talk to

CRUSE Bereavement Care - Somewhere to turn to when a loved one dies, T: 0844 477 9400,

Samaritans - Contact Samaritans anytime for confidential support,

Macmillan - Cancer support every step of the way. T: 0808 808 0000,

British Heart Foundation - Further information about heart disease,

Practical support when someone dies

UK Government website - Public services all in one place.

Macmillan Financial Support 

The Macmillan Support Line offers confidential support to people living with cancer and their loved ones. If someone is worried about money, work or treatment, or just wants to speak about whatever matters to them, they will listen and support.

T: 0808 808 0000 

Age UK - Working to improve later life for everyone. 

T: 0800 169 6565

Money Advice Service - Provides advice on money matters after death. 

Citizens Advice Bureau - Provides advice on rights and responsibilities.