Personal pension FAQs

Filter by category:

Can I get a valuation of my pension?

Yes, simply log in to your online account and your pension’s value will appear in the overview.

How do I change my contact or address details?

Simply log in to your online account and go to the ‘Update my details’ area, where your current contact details will be displayed and can be updated.

How do I top up my pension pot?

Unfortunately you can’t pay money in after your initial payment at the moment. We’re working hard to improve our service though, and you will be able to top up soon.

How do I add or change a beneficiary?

Please log in to your online account and send us a secure message with details of who you want to add or change from and to. 

We’ll need your new beneficiaries’ title and full name, date of birth, relationship to you and permanent residential address.