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  2. FAQs
  3. My Account

My Account

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How do I add or change a beneficiary?

Please log in to your online account and send us a secure message with details of who you want to add or change from and to. 

We’ll need your new beneficiaries’ title and full name, date of birth, relationship to you and permanent residential address.

How do I change my user ID?

Simply log in to your online account, go to the ‘Update my details’ area and follow the instructions. For your security and ease, we recommend your new ID includes a combination of letters and numbers, and has no more than 15 characters.

How can I change my password?

Simply log in to My Account, go to the ‘Update my details’ area and follow the instructions.

Your password must include at least:

Eight characters

One upper case letter

One lower case letter

One number

One special character from this list:

                                                              - _ @ ` # $ % ‘ ? : [ ] { }.

 
It can’t be the same as your user ID and we also recommend that you avoid commonly used passwords.

How do I let you know if I’ve changed my name?

Simply log in to My Account, go to the ‘Update my details’ area and follow the instructions.

You’ll be asked to print and post the online form back to us with one of the following documents:

  • Marriage or civil partnership certificate
  • Deed poll document
  • Current valid passport
  • Decree absolute or final order of civil partnership dissolution
  • Statutory declaration

 
Once we’ve received your form and documents, we’ll make the change and send confirmation to your contact address.  We’ll also return any original documents.

How do I update my email address?

Simply log in to My Account and go to the ‘Update my details’ area. Your current contact details will be displayed and can be updated online.

If you currently use your email address as your user ID, you may want to change this too.

Can I get a benefit statement?

We’ll automatically send you an annual benefit statement in the month of your pension’s anniversary.

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