Life Insurance - Making Changes FAQs

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What is life insurance and how does it work?

Life insurance helps to protect your loved ones financially in the event of your death.

Your policy is designed to pay out your chosen amount of cover if you die during the length of the policy. It could be used to help pay the mortgage or help protect the family's lifestyle and everyday living expenses. Life insurance is also known as life assurance or level term assurance.

You choose the amount of cover you need and the length of time you want to be insured for.

Life insurance policies have no cash value unless a valid claim is made.

Your premiums are guaranteed to stay the same unless you alter your policy. Full details can be found in the Policy Summary PDF and Policy Booklet PDF.

Can I cancel my policy if I no longer need it?

After applying for cover you will receive a 30 day cancellation notice which you must send back if you decide not to continue with the policy.

If you cancel within 30 days we will return any premiums paid. If you cancel after 30 days you won't get anything back.

Please remember that life cover policies are not savings or investment products and have no cash value unless a valid claim is made.

Can I add Critical Illness Cover?

Yes, you can add Critical Illness Cover at an additional cost when you take out Life Insurance or Decreasing Life Insurance. Eligibility criteria apply.

What if I need to make a change to my policy?

You can make changes to your policy, please call us so we can consider your request.

We recognise that sometimes your protection needs change so you can request any of the following changes to the policy:

  • extend or reduce the period of cover
  • increase or decrease the amount of cover
  • remove a life from a joint policy
  • change the frequency of your premium between annually and monthly

We also offer 'Joint life policy separation'. This allows a joint policy to be split into two new single policies if a couple divorce, dissolve their registered civil partnership or change a joint mortgage into one name or take out a new mortgage in one name. Request must be made within 6 months of the event being finalised and is not available if either of the lives insured has had a valid claim for either carcinoma in situ of the breast or low grade prostate cancer.

The changes could affect the premiums that you pay and we would have to asses any change request based on your circumstances at the time.

Terms and conditions apply. Please read the Policy Booklet PDF for full details.  

Can I put my policy in Trust?

Yes, our Life Insurance policy can be placed in trust. Putting your plan in trust can help protect your beneficiaries from inheritance tax and ensures the money gets to the right people quickly. 

Use our Online Trust Hub to help you choose the right type of Trust for you. You can even enter your details online so the Trust form is ready to be printed and sent back to us.