Firm name: * Legal & General Assurance Society Ltd
Group: Legal & General
Other firms included in this return (if any): None
Period covered in this return: 1 July to 31 December 2020
Brands / trading names covered:

 

Table Caption
Product /service grouping Provision (at reporting period end date) Number of complaints opened Number of complaints closed Per­centage closed within 3 days Per­centage closed after 3 days but within 8 weeks Per­centage upheld Main cause of complaints opened
Banking and credit cards              
Home Finance              
Insurance and pure protection 0.50 per
1000 policies in force
2112 2029 59.63% 34.10% 43.32 General Admin / Customer Service
Decumulation and pensions 0.78 per
1000 policies in force
663 677 24.07% 74.00% 66.17% General Admin / Customer Service
Investments 0.30 per
1000 client accounts
76 105 19.04% 80.00% 53.33% Advising, Selling and Arranging

Credit related

             

⃰ In September 2020 Legal & General Assurance Society Ltd sold its Mature Savings Division which reduced the activity in H2.