Firm name: * Legal & General Portfolio Management Services Ltd
Group: Legal & General
Other firms included in this return (if any): None
Period covered in this return: 1 July to 31 December 2020
Brands / trading names covered:

 

Table Caption
Product /service grouping Provision (at reporting period end date) Number of complaints opened Number of complaints closed Per­centage closed within 3 days Per­centage closed after 3 days but within 8 weeks Per­centage upheld Main cause of complaints opened
Banking and credit cards              
Home Finance              
Insurance and pure protection              
Decumulation and pensions 0.22 per
1000 policies in force
380 362 36.46% 62.70% 78.45% General Admin / Customer Service
Investments 2.78 per
1000 client accounts
23 21 23.80% 66.66% 23.80% Advising, Selling and Arranging

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