Make a Pet Insurance claim

If you have a poorly pet please follow the steps below:

• Ensure you have a copy of your documentation including the details of your policy
• When you make an appointment or arrive at the vets make them aware of the cover you have
• You will need to download the claims form  
• Complete your information and ask your vet to complete their details
• Send completed claim form to The pet claims mailbox petclaims@landg.com

We aim to assess claims within 7-14 days, however this can vary based on the complexity of the claim and during busy periods, that could affect our speed to process.

Pet claims number: 0370 060 0078

9am to 5pm Monday to Friday
Closed Saturday
Closed Sunday

Call charges will vary.

Calls may be monitored and recorded.