Make a Pet Insurance claim

Our Customer Contact Teams are now mostly working from home, in order to help stop the spread of COVID-19. If you are having a problem getting hold of us or your vet you can call the Vet Advice Line 24/7.

You can rest assured that there’ll be a veterinary nurse there to help in your time of need.

Please call 0800 197 0922 quoting your pet policy number.


If you have a poorly pet please follow the steps below:

  • Ensure you have a copy of your documentation including the details of your policy
  • When you make an appointment or arrive at the vets make them aware of the cover you have
  • You will need to download the claims form  
  • Complete your information and ask your vet to complete their details
  • Send completed claim form to The pet claims mailbox

We aim to assess claims within 7-14  working days, however this can vary based on the complexity of the claim and during busy periods, that could affect our speed to process.

Pet claims number: 0370 060 0078

9am to 6pm Monday to Friday
Closed Saturday
Closed Sunday

We're closed Bank Holidays

Call charges will vary.

Calls may be monitored and recorded.

pet defaqto 5 star

Our Lifetime Pet Insurance has been independently rated 5 Stars by Defaqto.

pet defaqto 3 star

Our 12 Month Pet Insurance has been independently rated 3 Stars by Defaqto.