Make a Pet Insurance claim
If you have a poorly pet please follow the steps below:
- Ensure you have a copy of your documentation including the details of your policy
- When you make an appointment or arrive at the vets make them aware of the cover you have
- You will need to download the claims form
- Complete your information and ask your vet to complete their details
- Send completed claim form to The pet claims mailbox firstname.lastname@example.org
We aim to assess claims within 7-14 days, however this can vary based on the complexity of the claim and during busy periods, that could affect our speed to process.
Pet claims number: 0370 060 0078
9am to 5pm Monday to Friday
Call charges will vary.
Calls may be monitored and recorded.