Make a Pet Insurance claim

If you have a poorly pet please follow the steps below:

  • Ensure you have a copy of your documentation including the details of your policy
  • When you make an appointment or arrive at the vets make them aware of the cover you have
  • You will need to download the claims form  
  • Complete your information and ask your vet to complete their details
  • Send completed claim form to The pet claims mailbox

We aim to assess claims within 7-14 days, however this can vary based on the complexity of the claim and during busy periods, that could affect our speed to process.

Pet claims number: 0370 060 0078

9am to 5pm Monday to Friday
Closed Saturday
Closed Sunday

Call charges will vary.

Calls may be monitored and recorded.

pet defaqto 5 star

Our Lifetime Pet Insurance has been independently rated 5 Stars by Defaqto.

pet defaqto 3 star

Our 12 Month Pet Insurance has been independently rated 3 Stars by Defaqto.