Make a Pet Insurance claim

If you have a poorly pet please follow the steps below:

  • Ensure you have a copy of your documentation including the details of your policy
  • When you make an appointment or arrive at the vets make them aware of the cover you have
  • You will need to download the claims form for policies beginning with PL  
  • Complete your information and ask your vet to complete their details
  • Send completed claim form to The pet claims mailbox petclaims@landg.com

We aim to assess claims within 7-14 days, however this can vary based on the complexity of the claim and during busy periods, that could affect our speed to process.

If your policy number begins with LAG

Call 0370 060 2730

9am to 7pm Monday to Thursday
9am to 5.30pm Friday
10am to 2pm Saturday
Closed Sunday

Call charges will vary.

Calls may be monitored and recorded.

If you need to make a claim please download and complete this form.

If your policy number begins with PL

Call 0370 060 0078

9am to 7pm Monday to Thursday
9am to 5.30pm Friday
10am to 4pm Saturday
Closed Sunday

Call charges will vary.

Calls may be monitored and recorded.

defacto 5 stars

Our Lifetime Pet Insurance has been independently rated 5 Stars by Defaqto.

defacto 3 stars

Our 12 Month Pet Insurance has been independently rated 3 Stars by Defaqto.

Pet Money facts for how we rated

Commended by MoneyFacts' Pet Insurance Provider of the Year Award 2018.