Some UK banks and building societies have said they'll close the accounts of customers who live within the European Economic Area (EEA). This may result in some of our customers being unable to continue to receive payments into their current UK bank or building society accounts. Our records show you're a non-UK resident and therefore you may fall into this category.

Your options

If your bank or building society has informed you that they'll close your account, we encourage you to urgently review your banking arrangements to ensure that we're able to continue making payments to you.

There are currently two ways we can make regular payments: 

UK account

You may be able to open an alternative UK account at a different bank or building society that will continue to receive payments into a UK account for customers who are not resident in the UK.

International account

If you have an existing international account or open a new one, we can make payments through our international payments partner, Citibank. There is a £2.85 fee charged by Citibank per transaction. You don't need to have an account with Citibank to use this service.

 

It's worth noting that there may be financial implications associated with Brexit, including increased banking fees when transferring funds outside the UK, regardless of which option you choose.

Changing from a UK to an international account could also change your tax status in the country you are resident in. For these reasons we recommend you seek advice as to the best course of action for you. 

If you do need to change your account details, allow plenty of time for your new account to be opened. Once you send us the details please allow 14 days for us to process the change. Taking prompt action will help ensure we have time to process the change before your next payment is due.

If you've opened a new bank account 

You can notify us of the details using our online form:

Complete form

You'll need to attach a letter or statement from your bank or building society, dated in the last 3 months, showing the account details and the name on the account.

If you've opened a new international bank account

You can notify us of your details using our online form:

Complete form

 
We require you to attach a copy of the photo page of your passport and a letter or statement from your international bank showing the account details and the name on the account. We also require a specimen of your signature. You can do this by either attaching it as a separate document, or signing the copy of the passport or bank statement/letter.

Find out more

You can find more information on the following external websites: